IT Analyst I at Alberta Health Services

The IT Analyst I position provides technical support related to Health Shared Services information technology network infrastructure either directly to users of the systems or to service delivery functions. The position ensures reliable operations of information systems, resolves technical problems, assists with finding solutions to customer needs, and participates in projects and program initiatives. The IT Analyst I represents an escalation point from the service desk and is responsible for addressing tickets and issues related to network or telecom on a day-to-day basis. This position spends the majority of time investigating, diagnosing and resolving tickets and problems utilizing processes and guidelines as well as executing documented procedures. Where the problem cannot be resolved by this position, the incumbent coordinates with stakeholders to identify the scope and impact of a potential problem, develops an interim work around and coordinates with the team for problem resolution and solution implementation. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

As an IT Analyst I, you will provide technical support for system(s), subsystem(s) or technologies within a specialized team or service area in accordance with AHS standards and practices.

Transition Company: Health Shared Services

Classification: IT Analyst I

Union: AUPE GSS

Unit and Program: IT Network

Primary Location: Grande Prairie Rgnl Hospital

Location Details: As Per Location

Multi-Site: Not Applicable

FTE: 1.00

Posting End Date: 26-AUG-2026

Employee Class: Regular Full Time

Date Available: 05-OCT-2026

Hours per Shift: 7.75

Length of Shift in weeks: 2

Shifts per cycle: 10

Shift Pattern: Days

Days Off: Saturday/Sunday

Minimum Salary: $34.10

Maximum Salary: $46.03

Vehicle Requirement: Driver's License, Vehicle Provided

Required Qualifications

Completion of diploma in Computer Science or Information Technology or equivalent.

Additional Required Qualifications

Basic knowledge of Cisco Networking technologies including switching, routing, VoIP, and wireless. Ability to communicate clearly, document, and trouble-shoot. One or more years' experience working in a large organization. Ability to sit working at a computer for extended periods, ability to stand, lift, climb ladders, bend, crawl in confined spaces, work in a variety of indoor/outdoor environments. Ability to participate in a 24x7 on-call rotation.

Preferred Qualifications

Cisco CCNA certification is an asset. Experience in healthcare and demonstrated understanding of patient care needs.