MANAGER OF KEY ACCOUNTS at NPAworldwide

This is an onsite position (work from home on Fridays) in any of the following locations;

Calgary, AB | Anjou, QC | Brampton, ON | Kitchener, ON

Overview

Generates revenue growth by utilizing a consultative selling approach in the retention of current major WM accounts. Manage existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.

The ideal candidate has experience as an Account Executive with enterprise level business. This is a customer-facing role with a focus on retention and growth.

Why This Opportunity

This organization offers the stability and reputation of a leading global financial institution, with more than 500 branches and offices across 19 countries and territories. With a strong focus on long-term career development, continuous learning and internal growth, they provide employees with opportunities to build meaningful careers in an inclusive, collaborative environment. Its culture emphasizes integrity, teamwork, innovation and doing whats right, making it an attractive employer for professionals looking to grow with a well-established international organization.

This role offers a base salary plus an annual incentive bonus.

Each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days.

Full Job Description

• Serve as the primary point of contact for assigned Key Accounts across Healthcare, Oil & Gas, Defense, Small Public Sector, Municipal, and Large Retail/Grocery segments and other segments, primarily operating within RFP/RFQ and contract-driven environments.
• Manage the end-to-end RFP/RFQ process, including reviewing requirements, coordinating internal stakeholders (Sales, Operations, Dispatch, Pricing, Legal, Sustainability), facilitating internal working sessions autonomously, and submitting compliant, accurate responses.
• Partner closely with Legal to review contract terms, exceptions, and compliance requirements.
• Maintain strong administrative ownership of assigned accounts, including:
• Managing contracts, renewals, pricing, and service details
• Booking meetings and coordinating internal and customer-facing sessions
• Resolving service issues, billing discrepancies, and system errors
• Utilize Employee Console, MAS, Salesforce, and Elements to maintain accurate customer records, track contracts and renewals, document interactions, and support internal reporting.
• Act as a key internal coordinator, building effective working relationships with Operations, Dispatch, Sales Managers, and support teams across Canada to ensure service delivery aligns with contractual commitments.
• Identify opportunities to optimize and grow internal portfolios, including service efficiencies, renewal strategies, and recommendations aligned with sustainability initiatives.
• Communicate regularly with customers via phone, email, and virtual meetings; attend on-site visits infrequently, as required.

Qualifications

Education And Experience

• Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• Two (2) years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).

Other Knowledge, Skills Or Abilities

• RFP/RFQ-driven and compliance-based customer environments, including public sector, healthcare, and regulated industries
• Contract management, renewals, and service-level obligations
• Internal operational workflows across Operations, Dispatch, Billing, and Sales support
• Internal systems: Employee Console, MAS, Salesforce, and Elements
• Strong administrative, organizational, and time-management skills
• Clear written and verbal communication for proposals, documentation, and customer correspondence
• Proficiency in Excel and PowerPoint for analysis and presentations
• Ability to succeed in a process-driven, non-relationship-based environment
• Ability to manage high volumes of detailed, transactional work accurately
• Ability to work independently with consistent follow-through
• Bilingual (French & English) - For Quebec Applicants: We require a bilingual speaking program manager because this role requires frequent interactions and communications with employees, customers and others who are located outside of Quebec.
• Sponsorship is not available for this role. Candidates must be Canadian Citizen or have Permanent Residency.

Why Is This a Great Opportunity

Join

North Americas leading environmental solutions provider and build your career with an organization delivering essential services to businesses and communities every day. Our client combines the stability and resources of a large, established organization with continued investment in recycling, renewable energy, technology and sustainable environmental solutions. This is an opportunity to work with a recognized industry leader, develop meaningful customer partnerships, and contribute to solutions that deliver both business and environmental impact. Our client also places a strong emphasis on employee development, leadership training and internal career growth, creating excellent long-term career potential for high-performing professionals