Telecom Operator/Dispatcher at Alberta Health Services

As a Telecom Operator at AHS, you will monitor radio activities and receive calls for security requests. You'll provide timely and efficient documentation of all AHS Provincial Protective Services officers’ activities, work within various information data base systems and coordinate the administrative assignment of Protective Services officers working in AHS site. You'll maintain awareness of field activities, ensure pertinent operational information is shared, and provide an immediate link to emergency and non- emergency assistance on behalf of Protective Services Officers.

As the Telecommunications Officer, you will monitor radio activity to maintain awareness of field activities, ensure pertinent operational information is shared and provide an immediate link to emergency and non-emergency assistance on behalf of Protective Services Officers.

Classification: Telecom Operator/Dispatcher

Union: AUPE GSS

Unit and Program: Protective Services, Provincial Security Operations

Primary Location: Southport

Location Details: As Per Location

Multi-Site: Not Applicable

FTE: 0.00

Posting End Date: 02-SEP-2026

Employee Class: Casual/Relief

Date Available: 05-OCT-2026

Hours per Shift: Varies

Length of Shift in weeks: Varies

Shifts per cycle: Varies

Shift Pattern: Days, Evenings, Nights, Weekends, On Call

Days Off: Other

Minimum Salary: $31.61

Maximum Salary: $38.56

Vehicle Requirement: Not Applicable

Required Qualifications

Completion of Grade 12. Completion of certificate or diploma related to Emergency Communications and Response, Law Enforcement, Security or Criminology.

Additional Required Qualifications

High level of experience with Microsoft Office and email required. Demonstrated telephone skills are required. 3 – 5 years’ experience in a customer service environment. Requires a high degree of customer service, problem solving, interpersonal skills and critical thinking. Must have demonstrated experience resolving complex client issues. Excellent command of the English language, both written and verbal is required; superior active listening and interpretative skills are required.

Preferred Qualifications

Valid First Aid certificate, BCLS-HCP training.