Field Service Manager – Canada at Custom Truck One Source

Custom Truck One Source (CTOS) is expanding our Canada team and is looking for a Field Service Manager to support our growing operations.

CTOS operates 40 locations across Canada and the U.S..

This role is on-site and can be based out of any CTOS Canada location.

Ayr, Ontario, Calgary or Edmonton, Alberta

We specialize in truck-mounted hydraulic utility equipment, including: Aerial bucket trucks, Digger derricks, Hi-rail trucks, Cranes and other utility and heavy equipment

As a Field Service Manager, you’ll play a critical role in coordinating field operations, supporting technicians, and ensuring exceptional service delivery to our customers.

What You’ll Do

• Dispatch and coordinate Field Service Technicians for all offsite work
• Troubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environments
• Review and verify technician work; escalate issues as needed
• Manage incoming service calls and assign resources accordingly
• Maintain compliance with Canada Transport regulations and technician logs
• Review inspection reports, repair orders, and timecards for accuracy
• Update and maintain the Customer Interaction Center daily
• Communicate with customers and internal teams to minimize equipment downtime
• Partner with the Service Manager to improve operations and customer satisfaction
• Support scheduling, including on-call rotations and reporting
• Travel as needed (25% +) based on business needs
• Ensure adherence to safety standards and participate in CTOS and OEM training

What We’re Looking For

• High School Diploma or equivalent
• Journeyman or Red Seal Heavy Equipment Technician (or equivalent experience)
• 5+ years of experience in heavy equipment, truck, or construction machinery repair
• Strong knowledge of:
• Hydraulics
• Electrical systems
• Chassis and track equipment
• Utility equipment (cranes, digger derricks, hi-rail)
• Ability to read and interpret technical manuals and diagnostics
• Strong leadership, communication, and problem-solving skills
• Comfortable using laptops/diagnostic tools

The Ideal Candidate

• Hands-on leader who leads by example
• Highly collaborative and solutions-oriented
• Committed to safety, quality, and customer satisfaction
• Thrives in a fast-growing, team-focused environment

Benefits

• Life Insurance
• Accidental Death & Dismemberment (AD&D)
• Dependent Life Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Extended Health Care Coverage
• Virtual Health Services
• Employee Assistance Program (EAP) & Travel Assistance
• RRSP (Registered Retirement Savings Plan)
• Paid Vacation, Holidays & Sick Days