Service Administrator, Empire Envelope at Empire Envelope

Title: Service Administrator

Location: #1, 2315 – 30th Avenue NE, Calgary.

What We Offer

• Competitive compensation and benefits package including RRSP matching.
• The opportunity to contribute to a growing organization with a strong reputation for excellence.
• A professional and collaborative work environment.

Job Overview

We are seeking a full-time

Service Administrator in Calgary. You will administer, track, process and coordinate purchase orders, service work orders and related documentation for the Service division. You also ensure information is accurate, complete and consistently maintained, while supporting timely billing, work order completion, documentation management and communication with builders, homeowners, trades and internal team members.

Your Day-to-day Responsibilities Will Include

• Processing, pricing, creating and tracking EPO and PO requests for the Service division.
• Monitoring incoming, outstanding and completed POs to support timely processing, billing and follow-up.
• Reviewing completed work, supporting documentation, photos, emails and notes for accuracy before processing.
• Resolving PO, EPO, invoice, billing and work-order discrepancies with builders, internal team members and other stakeholders as required.
• Ensuring completed POs, EPOs, work orders, values and related updates are properly entered and maintained in JobSchedule, Plexxis and SupplyPro.
• Reviewing the Service Billing Report and following up on unbilled work, missing documentation or outstanding approvals.
• Tracking warranty-related POs through SupplyPro and maintaining accurate records for service and warranty work.
• Approving, completing, updating and troubleshooting incoming service work orders as required.
• Assisting with creating and entering new service or warranty jobs in JobSchedule and Plexxis.
• Providing backup support to the Service Coordinator by creating, managing, scheduling and closing deficiency work orders when required.
• Monitoring and responding to the service inbox and communicating with builders, homeowners, trades, suppliers and internal team members as needed.
• Supporting service coordination activities, including trade scheduling, repair coordination, SupplyPro updates, completion uploads and inspection report administration.

Essential Requirements

• High school diploma, or equivalent.
• Minimum of 1 year of experience in construction, warranty coordination or service administration, preferably in insulation, drywall, tape or texture trades.
• Experience with data entry, preferably in drywall or construction products.
• Proficient in Microsoft Office programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint), SupplyPro, JobSchedule and Plexxis.
• Satisfactory verification of criminal record check.

What We Value

• Creating trusting and successful working relationships.
• Setting clear, measurable and achievable goals.
• Cooperating with team members in an open, positive and respectful manner.
• Taking responsibility for the outcomes of decisions and actions.
• Staying current with technical job skills.

Working Conditions

You primarily work in an office setting during regular business hours. Overtime may be occasionally required.

Empire Envelope, an established business unit of Qualico, is committed to satisfying customers throughout Alberta as we have been doing already for over 50 years. With operations in Edmonton and Calgary, we service all residential and commercial needs.

Our team is dedicated to being an industry leader and to building long-lasting relationships with customers and their people. We seek to deliver exceptional service, on time and of the highest quality to all our customers. To learn more, click here .

Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Candidates being considered will be contacted. We thank you for your interest. Join our Talent Community to stay up to date on job opportunities and to find out why we have the best reason to come to work every day.

Closing date: September 18, 2026

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