Unit Clerk - Ortho Clinic at Alberta Health Services

Come and join our team at Sturgeon Community Hospital! As the Unit Clerk you are the hub of your unit and provide relief to the Outpatient Department, Diabetes Clinic, and IV Clinic. You will play a key role in training and orientation of new staff to all ambulatory clinics and foster a positive team environment by facilitating communication between Physicians, nursing, outpatient clinic staff, other health disciplines, departments, patients and families. This position will provide reception duties managing the telephones, register patients for clinic appointments, prepare electronic and paper charts for patient visits and manage referrals. In addition, you will perform general administrative duties which include but are not limited to photocopying and distributing correspondence; send, receive and route mail and fax communication, maintains program files, orders supplies and assists with program support activities. In these busy clinics, you will be responsible for processing referrals, transcribing and processing doctors’ orders including medication orders, laboratory orders, diagnostic imaging orders, and treatment orders and ensure an adequate level of supplies and equipment are available on the unit. You will have strong communication, professionalism, teamwork and customer service skills; be self-directed and possess the ability to work independently; demonstrate critical thinking, time management, conflict resolution, and decision-making skills; accurately collect & document information in a timely manner; and be adaptable in an environment with constant interruptions and short timelines.

As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit.

Classification: Unit Clerk

Union: AUPE GSS

Unit and Program: Ambulatory Services - Ortho Clinic

Primary Location: Sturgeon Community Hospital

Location Details: As Per Location

Multi-Site: Not Applicable

FTE: 1.00

Posting End Date: 22-SEP-2026

Temporary Employee Class: Temp F/T Benefits

Date Available: 05-OCT-2026

Temporary End Date: 08-OCT-2027

Hours per Shift: 7.75

Length of Shift in weeks: 2

Shifts per cycle: 10

Shift Pattern: Days

Days Off: Saturday/Sunday

Minimum Salary: $28.49

Maximum Salary: $34.62

Vehicle Requirement: Not Applicable

Required Qualifications

Completion of Grade 12 or equivalent. Completion of an accredited Unit Clerk Course or equivalent training program.

Additional Required Qualifications

1 year experience in an Adult Ambulatory Clinics focused on Orthopedic care within the last 3 years. Experience processing referrals in Connect Care.

Preferred Qualifications

Experience as an Unit Clerk in an outpatient/ambulatory clinic setting. Knowledge of Diabetes and Orthopedics medical terminology. Experience with all connect care systems – Lumens Front Desk Scheduler, Clinic Referrals, Schegistrar, Registration Basics, Template Builder. Previous experience with Health Information Management (HIM) or document management. Experience with Health Information Management (HIM) or document management.