Corporate Sales Support Coordinator at Cellcom Communications - Cellcom.ca

Founded in 1985, Cellcom Communications, a Bell authorized dealer, stands out for its leadership and strong growth. Cellcom Communications is not only about retail and business sales but also a dedicated and passionate team!

We are currently looking for a Corporate Sales Support Coordinator to join our team.

What We Offer

• Salary: $21-23 per hour
• Full-time position (40 hours/week, Monday to Friday – 100% on-site)
• 3 weeks of vacation (6%)
• Comprehensive insurance plan including health and dental coverage
• One high-end device per year at employee price
• Access to exclusive employee products and services
• Casual dress code
• Opportunities for career advancement
• Employee discounts and referral bonuses for successful hires

YOUR ROLE

Responsibilities

As a Corporate Sales Support Coordinator, you will provide both support and customer service within the corporate sales department. Your responsibilities will include:

• Receive and manage customer requests (calls, emails, in person).
• Validate customer order forms and ensure compliance with sales conditions.
• Ensure compliance with delivery deadlines – confirm to customers the approval of the order form and the delivery date.
• Ensure the preparation and assembly of orders (eg. Activation of devices).
• Ensure the preparation of sales contracts and proceed with the payment.
• Organize reminders and follow-ups in a structure manner (eg. Confirmation of supplier/customer order, delivery, etc.) and resolve certain customer problems if necessary.
• Complete and update the customer database – Including, among others, customer information (potential/current), submissions, orders.
• Maintain files containing sales data.
• Contribute to the analysis of trends/opportunities and make recommendations.
• Participate to business development events (eg. Deployment).
• All other tasks to support the Corporate Sales department.

YOUR PROFILE

• Relevant experience in sales support/coordination, customer service, call center, database management, or other related experience
• Experience in the telecommunications industry is an asset
• College-level education in administration or business management is an asset
• Proficiency in Microsoft Office 365 and comfort with technology
• Fluency English, both written and spoken, as you will interact with clients in Quebec and Ontario
• Key skills: customer-oriented, problem-solving ability, strong interpersonal and communication skills, organizational skills, attention to detail, and rigor

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