Risk & Compliance Manager at IntouchCX

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

Are you looking for an exciting new challenge? IntouchCX is looking for you!

As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for customer care excellence, both internally and within the BPO industry.

We’re hiring a Manager of Compliance & Risk to oversee compliance adherence with external legislation and internal organizational processes and policies.

As Risk & Compliance Manager, You Will…

• Supervise and mentor staff to complete assigned projects and tasks within given timelines
• Ensure that client-partner contracts are being reviewed to meet necessary compliance requirements
• Assure audits are being completed and appropriately reported as required by government legislature
• Work alongside other departments to assess operational risks on a regular basis
• Identify what controls need to be implemented to mitigate risks, while monitoring controls to track effectiveness
• Ensure compliance with the company’s policies and procedures
• Provide insight and recommendations for process improvements that are identified during compliance reviews
• Assist external auditors by providing required documentation as requested
• Support and complete other related projects as needed

As Risk & Compliance Manager, You Need…

• Post-secondary degree in Business Administration or Finance
• 1-2 years experience in a supervisory position
• 2-3 years experience in an audit or compliance function
• Experience working with internal and external contacts
• Strong communication skills to effectively interact with diverse groups of people at all levels of the organization
• Excellent writing skills in order to write necessary required reports
• Strong analytical, critical thinking and problem solving skills
• The ability to research and source information
• The ability to organize and follow-up on multiple tasks/details with accuracy and timeliness
• Excellent time and project management skills
• Ability to adapt to change and innovation
• The ability to travel occasionally

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.

Benefits of Working as a Risk & Compliance Manager…

• Industry-leading medical, vision, and dental benefit plans + paid time off benefits
• Amazing career growth opportunities