Director of Care at Extendicare

Director of Care

Extendicare - Red River Place

Selkirk, Manitoba

** Potential Relocation/Retention Bonus available!

As the Director of Care, you will contribute to the Extendicare purpose of Helping People Live Better, by leading a high performing team that is dedicated to ensuring all residents receive the care they need. The Director of Care (DOC) is a highly skilled and compassionate leader who leads the care team in delivering exceptional resident centered care at a long-term care home. The DOC manages all aspects of care operations, ensuring best practices consistent with Extendicare, Accreditation standards and provincial regulations. Leading and inspiring an engaged team of care professionals is central to achieving an excellent resident experience. Engagement with residents and families to develop a trust relationship is key to resident satisfaction and achieving our mission to provide people with the care they need, wherever they call home.

Key Responsibilities

• Cultivate - lead the resident care team, providing day-to-day guidance and fostering a positive work environment that encourages collaboration, accountability, drives high performance and ensures retention by delivering an exceptional employee experience.
• Train - Ensure that all care staff receive the education required for the effective performance of their roles and promoting professional development.
• Financial stewardship - Manage the care staff complement consistent with the Extendicare model of care that meets the provincial/legislated hours of care. Oversee the financial management, including assisting with budget preparation and variance analysis of the nursing department
• Comply - Monitor and ensure compliance with all healthcare regulations, licensing requirements, accreditation standards and labour and employment standards, including timely investigations and consistent action planning.
• Risk Management - Identify and manage resident issues as they arise, and ensure clinical risks are mitigated and immediate action taken on critical incidents in keeping with regulatory requirements.
• Customer Service - By employing the customer service mindset, accept and respond to feedback (complaints, recognition or suggestions) from residents, families, vendors and team members with acknowledgement and empathy.
• Resident Care - Oversee resident assessment and care planning processes, ensuring personalized care plans are developed and implemented based on resident preferences.
• Collaborate - Participate actively and collaborate with the leadership team and liaise with care staff, residents and families to deliver and optimize resident care.
• Improve - Implement quality improvement initiatives to enhance resident safety, wellness and satisfaction, because we are relentless in our efforts to improve.
• Strategic planning – in support of the home level strategic priorities, develop the operational plans with respect to clinical operations and staffing, which support and enhance resident care.
• Community partnership - engage with vendors on quality initiatives and training requirements, collaborate with community health partners for the betterment of resident care
• Values Alignment - Uphold and promote the organization’s Mission, Vision and Values and philosophy regarding ethics, morality, and integrity

Qualifications

• Bachelor's degree in Nursing; Master's degree preferred.
• Current and valid license as a Registered Nurse (RN) in Manitoba
• Minimum of 5 years of nursing experience, in addition to at least 2 years in a leadership role in a long-term care facility or other health facility.
• Working knowledge of long-term care regulations, standards, and best practices.
• Demonstrated expertise in leadership, communication, and interpersonal skills.
• Ability to work collaboratively with interdisciplinary teams and build positive relationships.
• Proven track record of implementing quality improvement initiatives and achieving positive resident outcomes.

What Extendicare has to offer

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

• Continuous mentorship, support for life-long learning and growth opportunities
• Opportunities for advancement and career growth within the organization
• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
• Employee Family Assistance Program.
• Robust benefits package.

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of 123 owned and operated long-term care homes, as well as our home health care operations serving more than 10,000 patients annually, we provide people with the care they need wherever they call home. Our qualified and highly trained workforce of 22,000 individuals are united by a dedication to quality care and by our vision for a future where everyone in Canada has access to the care and support they need to live their best lives.