Firm Administrator at eStaffing Inc.

Job Title: Practice Manager (Bookkeeping/CFO Firm)

Job Type: Permanent- HYBRID

Location: Langley, BC V5R 5W2

Job Duration: Full time

Pay rate: 60K to 80K

The Practice Manager oversees delivery for 30–50 small bookkeeping clients, ensuring smooth, accurate F&A operations and a strong customer experience. You’ll handle client communication, manage bookkeeping/AP/AR/sales tax/reporting, and maintain client standards and tech stack.

You’ll lead a remote team of 8–12 bookkeepers, focusing on oversight, quality, insights, meetings, and client outcomes. All client meetings fall under your ownership. With strong performance across 40+ clients and a 10+ member team, you can grow into the Fractional Controller/CFO track. eCommerce experience is highly preferred.

Key Responsibilities

Delivery & Quality

• Ensure accurate and timely monthly bookkeeping, AP/AR, sales tax filings, and year-end preparation.

• Own the client experience end-to-end, strengthening communication and trust.

Team Collaboration

• Lead quality oversight across your client portfolio.

• Hold bookkeepers and reviewers accountable for SOPs and Quality Checklists.

Customer Experience

• Improve documentation flow, banking access, and communication channels.

• Represent clients confidently in standard CRA/IRS reviews (non-audit escalations).

Onboarding

• Own onboarding for assigned clients with PL support where needed and ensure the tech stack is configured correctly from day one.

Internal Rhythm

• Record all client meetings (unless the client declines).

• Save meeting notes in ClickUp for team visibility.

• Daily/weekly async updates with bookkeepers/reviewers.

Path to Fractional Controller/CFO

You may begin progressing into Controller/CFO responsibilities once you demonstrate:

• Management of 40+ monthly clients and a 10+ member team
• Strong technical mastery + excellent delivery

Must-haves Requirements (deal breakers)-

• CRA Rep Account & Ability to handle CRA/IRS reviews independently
• Worked in Public Practice for a minimum of 2+ years - preferably for a Fractional CFO/Controller.
• Must have been in Canada for the past 1+ year.
• QBO/XERO experience for 2+ years.
• Canada/USA Payroll Experience & Compliance/Nexus (GST/Sales-tax, WCB, EHT) experience for 1+ year.
• Excellent Team Management Skills, and worked with FT3+ team members.
• Must have independently owned a month-end close (w/visual management reports) for at least 10+ entities.