Customer Service Representative at The Reynolds and Reynolds Company

Position Description

We are looking for a Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.

Primary Responsibilities

• Handle incoming calls and emails from internal and external customers
• Communicate with customers to gather information and learn about their needs and expectations
• Resolve customer issues as received, or submit a ticket for additional research
• Research and troubleshoot customer tickets
• Monitor individual workload and prioritize responsibilities
• Train/share knowledge with team members
• Use of time for learning, growth, and development

Working Conditions

• Repetitive office tasks (computer usage)
• Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
• May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices

Training

Classroom-style, on-the-job with a mentor, and online courses

Requirements

• Ability to understand and work with all PC based products
• Ability to problem solve and train customers on software products
• Ability to travel to the United States for additional company-paid training, if offered
• College diploma or University degree preferred
• Excellent customer service skills, especially phone etiquette
• Ability to think critically, analytically and problem solve
• Excellent verbal and written skills
• Effective team player

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, and life insurance
• Pension plan (100% company match up to 6%)
• Professional development and training
• Promotion from within
• Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.
• Paid vacation and sick days
• Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.