Starbucks Lead Hand, Full Time at Compass Group Canada

Position Summary

The Starbucks Lead Hand plays a key role in supporting the daily operations of the café while delivering an outstanding customer experience. This position acts as a leader on shift, providing guidance, coaching, and support to team members while ensuring all Starbucks standards for quality, service, cleanliness, and food safety are consistently achieved.

The successful candidate is a positive and engaged leader who leads by example, promotes teamwork, and is passionate about developing others. They will assist management with operational execution, staff training, inventory management, merchandising, and maintaining a welcoming environment for both customers and employees.

Key Responsibilities

Leadership & Team Development

• Serve as a role model by demonstrating exceptional customer service and professionalism.
• Provide day-to-day direction, coaching, and support to Starbucks team members.
• Assist with onboarding and training new employees on Starbucks recipes, procedures, and service standards.
• Foster a positive and inclusive work environment built on teamwork, accountability, and respect.
• Support employee engagement initiatives and help recognize team accomplishments.
• Promote and reinforce our Compass values: We Care, We Share, We Dream, We Deliver.

Customer Service Excellence

• Create a welcoming and engaging atmosphere for every guest.
• Resolve customer concerns promptly and professionally.
• Ensure beverages and food items are prepared to Starbucks quality standards.
• Maintain a customer-first mindset while balancing operational priorities.

Operations & Quality Standards

• Oversee shift operations to ensure efficiency and service excellence.
• Support opening, mid-shift, and closing procedures.
• Ensure compliance with food safety, sanitation, health, and workplace safety requirements.
• Monitor product quality, freshness, and presentation standards.
• Maintain a clean, organized, and inviting café environment.

Inventory & Merchandising

• Assist with inventory counts, ordering, receiving, and storage of products.
• Monitor stock levels and communicate supply needs to management.
• Ensure merchandising displays are attractive, stocked, and aligned with Starbucks standards.
• Minimize waste and support cost-control initiatives.

Administrative Support

• Assist with cash handling, deposits, and point-of-sale procedures.
• Support scheduling and daily operational planning as required.
• Complete required operational documentation and reports.
• Communicate operational concerns and opportunities to management.

Qualifications

• Minimum one year of Starbucks, café, retail food service, or hospitality experience preferred.
• Previous leadership, supervisory, or training experience is considered an asset.
• Strong communication, organizational, and interpersonal skills.
• Demonstrated ability to motivate and coach team members.
• Strong attention to detail and commitment to quality.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Flexible availability including early mornings, evenings, weekends, and special events as required.

What Success Looks Like

The Starbucks Lead Hand Successfully

• Creates a positive and engaging customer experience.
• Builds a strong team culture through coaching and support.
• Maintains Starbucks operational and brand standards.
• Ensures food safety and cleanliness expectations are consistently met.
• Helps drive sales, customer satisfaction, and operational success.

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [email protected] for further information.