Telecommunications Clerk at Ville de Westmount • City of Westmount

Purpose of the Position

The work consists of receiving, recording and transmitting by telephone or two-way radio, complaints and requests received from the public and municipal employees regarding the activities of a department, division or section.

Main Responsibilities

• Receive, from the public, telephone calls regarding street conditions, water main breaks, traffic or street light outages, or any other trouble or complaint regarding municipal services or other public services.
• Record the nature of all calls, time received and other relevant information on an index card and do a follow-up; take all necessary measures for these calls to be automatically recorded.
• Receive and relay by telephone or wireless telephone instructions, information on the process of the work or any other subject.
• Monitor alarm console (fire, theft, fuel pump, power, etc. for all municipal buildings) and advise the employees concerned of the alarm going off.

Education, Qualifications and Experience

• High School Diploma;
• One year of experience in a job that has familiarized the candidate with this field.

Essential Knowledge

• The particularities of the various public services;
• Wireless telephone;
• Windows software;
• Bilingual (English and French / written and spoken).

Work Schedule

• Part-time position, with a minimum of 14 hours per week. Day, evening, and night shifts may be available.

Hourly rate : $28.47 to $37.95