Human Resources Generalist at Pacific Blue Cross

About Pacific Blue Cross

Pacific Blue Cross (PBC) is British Columbia’s leading health benefits provider, dedicated to improving the health and wellbeing of members and communities across the province. Guided by values of collaboration, accountability, integrity, and innovation, PBC fosters a culture of continuous improvement and service excellence. With a strong focus on digital modernization, operational efficiency, and enhanced member experiences, PBC is transforming how it delivers value to its members and partners.

Perks

• Hybrid work environment – 3 days in the office and 2 days work from home
• Flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
• Paid vacation starts at 4 weeks per year and increases with years of service.
• Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
• PBC contributes the equivalent of 8% of your base salary to a Defined Contribution pension plan. No employee contribution or matching is required, giving you more take-home pay.
• Retiree Benefits plan that is available to employees who have at least 10 years of service with PBC and have reached the age of 55.
• Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program!

About The Position

We are searching for a permanent

Human Resources Generalist to join our Human Resources team.

Key Details

• Office Location: 4250 Canada Way, Burnaby, BC V5G 4W6
• Classification: Exempt
• Salary Range: PBC’s compensation program is built on a pay-for-performance philosophy, rewarding both individual and organizational achievements. The typical hiring range for this position is $61,800 – $92,800 per year, with the starting salary determined based on a combination of skills, education, experience, and internal equity. As part of our total rewards package, you’ll be eligible for our annual bonus program.

Are you an HR professional who thrives in a fast-paced, people-focused environment where no two days are the same? Pacific Blue Cross is looking for an experienced HR Generalist to join our Human Resources team. In this dynamic role, you'll be a trusted advisor to leaders and employees, supporting the full employee lifecycle while helping to shape a positive, inclusive, and high-performing workplace. From employee and labour relations to recruitment, performance management, workforce planning, and HR operations, you'll have the opportunity to make a meaningful impact across the organization.

At Pacific Blue Cross, you'll collaborate with leaders, employees, union representatives, and HR colleagues to deliver practical solutions that support both people and business success. This is an exciting opportunity for someone who enjoys balancing strategic advisory work with hands-on execution, contributing to process improvements, HR initiatives, and a seamless employee experience. Whether you're supporting organizational change, enhancing recruitment strategies, or leveraging HR systems and analytics to drive informed decisions, your expertise will help strengthen our culture and support our mission.

If you're passionate about building strong workplace relationships, navigating complex employee matters, and helping people and organizations thrive, we'd love to hear from you. Join a team that values collaboration, continuous learning, and delivering exceptional people practices that make a difference every day.

Key Ways This Position Makes An Impact

Employee & Labour Relations

• Acts as a primary point of contact for employee inquiries, providing guidance on the Collective Agreement, HR policies and procedures.
• Provides support on employee and labour relations matters, including investigations, grievances, progressive discipline, terminations, layoffs and bumping, absences, performance management, probation/trial reviews and policy/collective agreement interpretation.
• Supports Employee and Labour Relations Advisors on complex employee and labour relations matters.
• Builds and maintains effective working relationships with the HR team, management, union representatives and other internal and external partners.
• Ensures HR practices and activities comply with employment legislation, the Collective Agreement, organizational policies and applicable privacy and confidentiality requirements.

Talent Acquisition & Workforce Planning

• Supports full-cycle recruitment for exempt, management and unionized roles, including job postings, intake meetings, candidate screening, interview coordination, testing, background checks and selection activities.
• Supports the Manager, People Partnerships with workforce planning, business partnership, organizational changes and talent acquisition strategies.
• Contributes to employer branding and recruitment initiatives.
• Supports and coordinates core employee lifecycle administration, including onboarding, employee setup, internal movements, job changes, employment documentation, photo identification, building access, terminations and offboarding, ensuring accurate and timely processing and seamless, high-quality employee experience.

HR Operations

• Ensures compliance with employment legislation, the Collective Agreement and company policies.
• Prepares and supports periodic and ad hoc HR reporting, metrics, workforce analytics, audits and compliance-related activities, including information related to performance, absenteeism and labour relations matters, to support internal reporting and informed decision-making.
• Stays up to date on emerging trends, technologies, and regulations in human resources through continuous learning.
• Administers and maintains HR systems, employee records and personnel files, including processing HRIS transactions and conducting file audits, to ensure records are accurate, complete, confidential, compliant and supported by appropriate data integrity controls.
• Assists with and contributes to the development, implementation and communication of HR policies, programs, initiatives, process improvements and HR system enhancements.
• Creates and maintains clear, consistent HR documentation, employment letters, tools and communications to support effective and consistent people practices across the organization.
• Administers Workday time tracking, absence management and related HR processes, partnering with Payroll and other leaders to resolve employee issues and ensure accurate processing.
• Coordinates employee participation in performance management systems and supports annual performance management administration activities.
• Responds to authorized requests for employee information and coordinates required documentation for legal, regulatory, insurance and third-party inquiries while maintaining confidentiality and privacy requirements.
• Performs other related duties as assigned.

Key Experiences You Bring To This Role

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• CPHR designation or working toward designation (or equivalent)
• 3 – 5 years of progressive HR experience in a generalist capacity within a fast-paced, unionized environment
• Knowledge of British Columbia employment standards, human rights legislation, privacy laws, and HR best practices
• Strong interpersonal and communication skills
• Ability to handle sensitive and confidential information with discretion
• Excellent organizational and time management skills
• Proficiency with HRIS systems and Microsoft Office

If you’re excited about taking this opportunity, we invite you to apply today and start the conversation with us about this position.

While we thank all applicants for their interest, only short-listed candidates will be contacted.

Diversity, Equity, and Inclusion

PBC is an Indigenous Works employer of choice, an Insurance Business Canada Diversity, Equity, and Inclusion award winner, one of Canada’s Greenest employers, a Canadian Centre for Diversity and Inclusion (CCDI) employer partner, and a Pride at Work partner.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. We are an equal opportunity employer and welcome applications from all qualified candidates.

To request an accommodation in completing this job application, testing, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] . These accommodation requests will be reviewed confidentially and, on a case-by-case basis by Human Resources.