Business System Analyst at Microserve

Business System Analyst (Permanent)

Location: Port Coquitlam, BC

Staffing Placement Opportunity

What You’ll Do

• Identify, plan, develop, implement, and champion technical changes and improvements.
• Serve as a key bridge between supply chain, retail operations, and the technology systems that support business functions. This includes:
• Collaborating with business functions and IT teams to develop and implement solutions that improve operational efficiency.
• Integrating and supporting enterprise applications that serve both customers and internal teams.
• Helping lead, plan, and coordinate the integration and implementation of enhancements across various software applications.
• Analyze data, identify opportunities for process improvement, and collaborate with cross-functional teams to implement solutions that enhance retail operations. This includes:
• Conducting business process analysis to identify opportunities for improvement and technology investment.
• Developing and maintaining dashboards and reports to track KPIs and performance metrics.
• Conducting systems analysis and design activities to deliver technical solutions that address business needs.
• Provide actionable insights and recommendations to business partners to support retail strategies and organizational objectives. This includes:
• Evaluating and recommending IT systems, tools, and software that align with business goals and objectives.
• Preparing project plans and delivery timelines for work packages while coordinating and managing associated tasks.

Do You Fit the Part?

• Diploma or degree in Computer Science, Business, Information Technology, or a related field.
• 5+ years of professional development experience in an enterprise environment.
• Strong communication and collaboration skills, with the ability to work effectively with both IT teams and business stakeholders.
• Proficiency in data analysis tools such as SQL and Excel, as well as data visualization platforms such as Power BI, Tableau, or Qlik.
• Experience working in a large-scale retail IT environment.
• Strong knowledge and experience with IT systems, relational databases, and data analysis.
• Proven ability to identify and understand business problems and translate them into clear requirements and effective technical solutions.
• Demonstrated success in solving complex problems with strong attention to detail.
• Ability to make sound decisions and manage priorities in high-pressure environments.
• Knowledge of the retail industry and its business processes.
• Familiarity with modern retail IT architecture, development practices, and retail business concepts such as inventory planning, merchandising technologies, supply chain technologies, and retail analytics.
• Demonstrated project management experience, supported by a portfolio of successfully delivered projects.

Note: This role is an opportunity with a Microserve client.