Hotel Administration & Owner Relations Manager at Resorts of the Canadian Rockies

Fernie Alpine Resort is looking to fill the position of Hotel Administration & Owner Relations Manager, serving both Lizard Creek Lodge and Fernie Slopeside Lodge. Working closely with the Hotel General Manager, the ideal candidate will be able to work in a fast pace multifaceted environment across multiple properties.

Expectations & Responsibilities

In your position of Hotel Administration & Owner Relations Manager, you will:

• follow, implement, and maintain contract and policies with the USW union staff
• complete hotel reservations, maintain current bookings and enforce cancellation policies
• complete guest & owner check-ins, room reservation modifications, and guest & owner check-outs
• Generate and distribute management, financial, and other accounting reports to owners and management, including revenue distributions, budgets, invoicing for monthly maintenance & other costs
• work alongside the sales manager and accounting to ensure folios are cleaned up monthly
• complete weekly report to hotel GM of accomplishments, issues, and things the hotel needs
• Reply to Owners inquires in a timely manner
• Manage Owner reservations, owner usage calendars, and rental pool bookings
• Prepare Owner AGM packages, attend owner meeting, and manage owner documentation
• Update Owner website with relevant information based on monthly owner meetings
• Send emails to owners regarding policy updates, hotel events, and work pertaining to their units
• Monitor, audit and verify financial transactions to maintain accuracy and ensure correct procedure
• Handle, Respond to, and Act on confidential and personal owner & company information
• respond to guest reviews and inquiries
• keep the front desk area clean of debris and clutter to be in safe working order
• respond to owner requests on Akia
• Act as hotel shift manager on a rotational basis
• Assist hotel GM & Ops Manager with administering company policy, and coverage as needed
• Champion the hotel safety program
• take payments from OTAs, Inntopia, and central reservation
• report maintenance issues as found throughout properties to the maintenance team
• know, understand, and adhere to the policies, rules, and protocols outlined in the Resorts of the Canadian Rockies Employee Handbook
• be trained in, know, understand, and follow all safe work procedures included in the Safety Management Program
• complete other fair and reasonable tasks as requested by management to operate housekeeping or the hotels

Compensation And Benefits

• Competitive wage: $22.00-26.00 p/hour, dependent on experience
• Mountain access perks: Staff receive an RCR pass with full mountain access, plus reciprocal resort tickets and discounted friends & family tickets
• Staff discounts: Enjoy savings on food & beverage, rentals, retail items and hotel accommodation.
• Employee Events & Recognition: Participate in fun, year-round staff events and be recognized through our employee awards program
• Join a fun and passionate team to share RCR mountain adventures with!

Whether it’s the mountain culture, historic downtown Fernie, or just a love for skiing or boarding, Fernie Alpine Resort is the place to be. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Resorts of the Canadian Rockies; however, only those candidates selected for an interview will be contacted. If you are interested in the position, please apply online with your resume and cover letter. Experience the Ultimate.