Operations Supervisor at NPAworldwide

Operations Supervisor International Transportation & Facilities

Ontario, Canada | Full-Time | Rotating Shifts

$71,200 - 113,900 per year

Operations Supervisor

Position Summary

An established transportation and infrastructure organization is seeking an Operations Supervisor to oversee daily operations, staffing, customer service, traffic management, and facility services. This position is responsible for maintaining safe, efficient, and compliant operations within a 24/7 environment while leading frontline teams and supporting continuous improvement initiatives.

Key Responsibilities

• Supervise, train, schedule, and evaluate frontline operations personnel across multiple functional areas.
• Oversee daily traffic operations, service activities, facility conditions, and operational accuracy.
• Manage staffing levels, overtime, scheduling, attendance, payroll coordination, and employee performance.
• Support employee relations, disciplinary matters, and labor-management activities within a unionized environment.
• Ensure compliance with applicable safety standards, policies, procedures, and labor agreements.
• Respond to operational incidents, emergencies, customer complaints, security concerns, and facility or equipment issues.
• Monitor departmental budgets, review expenses, and oversee vendors, contractors, and projects to ensure timely and cost-effective completion.
• Maintain standard operating procedures, identify process improvements, and implement approved operational initiatives.
• Collaborate with internal departments, government agencies, contractors, and emergency services to maintain effective operations.

Qualifications

• Associate degree or higher in Business Administration, Operations Management, or a related field; relevant technical certification or an equivalent combination of education and experience will be considered.
• At least five years of supervisory or operations management experience, preferably in a unionized, service-oriented environment.
• Strong leadership, communication, problem-solving, conflict-resolution, and organizational skills.
• Knowledge of labor relations, collective bargaining agreements, budgeting, scheduling, and performance management preferred.
• Proficiency in Microsoft Office and scheduling, timekeeping, and payroll systems.
• Valid driver's license and ability to meet applicable security, work authorization, and cross-border travel requirements.

Work Environment

This position supports a 24/7 operation and requires flexibility to work various shifts, including evenings, nights, weekends, and overtime as needed. Responsibilities include office administration, with exposure to outdoor weather and active environments.

Qualifications

• Associate degree or higher in Business Administration, Operations Management, or a related field; relevant technical certification or an equivalent combination of education and experience will be considered.
• At least five years of supervisory or operations management experience, preferably in a unionized, service-oriented environment.
• Strong leadership, communication, problem-solving, conflict-resolution, and organizational skills.
• Knowledge of labor relations, collective bargaining agreements, budgeting, scheduling, and performance management preferred.
• Proficiency in Microsoft Office and scheduling, timekeeping, and payroll systems.
• Valid driver's license and ability to meet applicable security, work authorization, and cross-border travel requirements.

Why Is This a Great Opportunity

Excellent opportunity within a stable organization. most employees have 20 plus years of experience.

Salary Type : Annual Salary

Salary Min : $ 71200

Salary Max : $ 113900

Currency Type : USD