Bilingual Amazon Connect Engineer at Connex Telecommunications Inc.

Bilingual Amazon Connect Engineer (English/French)

Company: ConnexCare (Connex)

Location: Canada

Position Type: Full-Time

About The Role

Connex is seeking an experienced

Bilingual Amazon Connect Engineer to design, develop, and support cloud-based contact centre solutions using Amazon Connect and AWS technologies.

The ideal candidate will have hands-on experience building Amazon Connect environments, integrating AWS services, and troubleshooting complex technical issues. Strong communication skills in both English and French are essential.

Key Responsibilities

• Design, configure, and maintain Amazon Connect contact centre solutions.
• Develop and optimize contact flows, routing profiles, queues, and IVR systems.
• Build integrations using AWS Lambda, Amazon Lex, API Gateway, and other AWS services.
• Implement automation, reporting, and monitoring solutions.
• Troubleshoot Amazon Connect issues and provide ongoing technical support.
• Collaborate with internal teams and clients to understand business requirements.
• Support contact centre migrations, enhancements, and new implementations.
• Create and maintain technical documentation.

Required Qualifications

• Professional fluency in English and French, both written and spoken.
• Hands-on experience implementing and supporting Amazon Connect.
• Strong knowledge of AWS Lambda, Amazon Lex, and API integrations.
• Experience developing and troubleshooting Amazon Connect contact flows.
• Understanding of contact centre operations, IVR, call routing, and telephony.
• Experience with Python or JavaScript.
• Strong analytical, troubleshooting, and communication skills.

Preferred Qualifications

• AWS certifications.
• Experience with Amazon Bedrock, Contact Lens, CloudWatch, or Amazon S3.
• Experience migrating contact centres from platforms such as Genesys, Five9, or Cisco.
• Familiarity with CRM integrations and conversational AI.
• Experience working in client-facing or consulting environments.

Why Join Connex?

Join a team delivering modern cloud contact centre solutions using AWS technology. You'll have the opportunity to work on diverse projects, contribute to technical decisions, and help clients improve their customer experience.