Guest Services Attendant at Resorts of the Canadian Rockies

The award-winning Trickle Creek Lodge is hiring a full-time Guest Services Attendant. At Trickle Creek Lodge, we pride ourselves on providing exceptional guest experiences from the moment they arrive. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring their stay is welcoming, smooth, and memorable.

Key Responsibilities

• Greet and welcome guests with a warm and professional demeanor
• Handle check-in and check-out procedures efficiently
• Answer phone calls, emails, and guest inquiries promptly
• Provide accurate information about hotel services, amenities, and local attractions
• Process payments and maintain accurate billing records
• Maintain an inventory of vacancies, reservations and room assignments
• Address and resolve guest concerns
• Work collaboratively with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Maintain a clean and organized front desk area

Qualifications

• Previous front desk, customer service, or hospitality experience preferred but not required
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Ability to multitask and remain calm under pressure
• Comfortable using computers, reservation systems, and office equipment
• Flexible schedule, including evenings, weekends, and holidays

Conditions

• Working holidays and weekends can be expected
• Frequent standing, walking, bending, and use of hands and arms

We Offer

• Competitive salary wage: $18.25 -$19.00/hour dependent on experience
• Staff discounts: Enjoy savings on food & beverage, rentals, retail items and hotel accommodation
• Employee Events & Recognition: Participate in fun, year-round staff events and be recognized through our employee awards program
• Join a fun and passionate team to share RCR mountain adventures with!