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Assistant General Manager (Convention Sales & Operations) - Hamilton, ON #350601

Company: Carmen's Group

Date: 09/11/2019

City: Hamilton, ON

Carmen's Group is looking for an Assistant General Manager to join our Hamilton Convention Centre by Carmen?s team in an exciting new role!

You will be responsible for aiding in the overall operation of the Hamilton Convention Centre from generating sales, building key relationships, implementing facility improvements and execution of extraordinary events.


  • Contribute to the development of the Hamilton Convention Centre by Carmen?s vision and strategy to guide the organization and ensure co-operation across departments.

  • Effectively communicate with guests, clients, vendors, suppliers and other external stakeholders to establish and nurture strong relationships.

  • Report to the General Manager and address any team or customer concerns that may arise.

  • Confer and cooperate with other department managers to help coordinate and execute special events.

  • Regularly monitor sales targets, assisting the sales team with driving revenue and executing sales appointments as needed.

  • Participate in strategic planning surrounding new revenue streams and event markets that can be utilized to further advance venue sales and achieve targets.

  • Liaison with the City of Hamilton representatives as required for facility improvement initiatives, tourism, etc.

  • Supervise, and provide advice, support, coaching, and direction to all team members.

  • Aid in the preparation of budgets and the monitoring of expenses across all departments to ensure gross margins are achieved for all events.

  • Inspect property and coordinate services to ensure compliance with licensing laws, health and safety and other statutory requirements.

  • Inspect the facilities for cleanliness and appearance; supervise the maintenance department, including necessary supplies, renovations and furnishings.

  • Compile and present financial data for strategic team meetings.

  • Participate in union meetings and collective bargaining as required.

  • Promote and live the purpose, vision and values of the Carmen?s Group both internally and externally.


  • Bachelor?s degree in business or a related field is required.

  • Additional post-secondary education/courses related to hospitality are considered an asset.

  • 3 to 5 years? experience in a senior management position.

  • 2 to 3 years? experience in facility management.

  • Experience compiling, analyzing, and presenting financial data metrics.

  • Experience working within a unionized environment preferred.

  • Resourceful and resilient, possessing a strong sense of ownership, responsibility, loyalty, and a strong commitment to achievement and client satisfaction.

  • Outstanding interpersonal and communication skills; written and verbal.

  • Strong work ethic, team oriented, positive, and energetic with a great sense of humour.

  • Flexible work schedule including days, evenings and weekends.

Carmen?s Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen?s Banquet Centre, The Best Western Premier C Hotel by Carmen?s, The Lakeview by Carmen?s and the Hamilton Convention Centre by Carmen?s. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.

Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

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