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Customer Service Representative - St. Catharines, ON #350810

Company: Enterprise Holdings

Date: 09/14/2019

Category: Computer / IT Services

City: St. Catharines, ON

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time.


Branch Location: 404 Ontario Street, St Catharines ON L2R 5L9


i This is part time position that pays $14.50 per hour


  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors


  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned


  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone


  • Meet and greet customers in a friendly and timely manner


  • Provide directions and general assistance


  • Assist to assess condition of rental upon return


  • Process returns, check-ins and exit kiosk transactions


  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed


  • Understand and communicate rental terms and conditions, vehicle features and other services


  • May sell optional protection products, upgrades, fuel options and other additional equipment


  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance


  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed


  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing


  • Perform miscellaneous and backup duties job-related duties as assigned


  • Must be at least 18 years old


  • High school diploma or GED equivalent required


  • Some college preferred


  • Must have at least 1 year prior customer service, retail, or administrative support experience


  • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.


  • No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years


  • Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years.


  • Must be available to work one of the following schedule:


  • Sunday: 10:00am to 03:00pm


  • Monday: 07:00am to 06:00pm


  • Tuesday: 07:30am to 12:00pm


  • Friday: 07:00am to 06:00pm


  • Saturday: 8:30am to 03:00pm

Street 2: St. Catharines


External Company Name: Enterprise Holdings


External Company URL: www.erac.com


Requisition Number: 2019-298234


Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.


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