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Route Operations Manager - Carp, ON #352559

Company: Waste Management

Date: 10/12/2019

City: Carp, ON

WM is seeking a Route Manager to oversee our Commercial & Industrial waste and recycling collection operations. Our RM’s are responsible for the day-to-day coaching & management of 20-25 unionized Drivers, including organizing and directing activities to ensure safe and timely collection of materials, consistent with the local business plan and customer contractual requirements.

The Daily Grind

  • Coordinates daily operational needs with Maintenance team; plans, distributes, monitors and follows-up on daily route assignments to ensure customers are serviced per company standards and contractual agreements.

  • Provides effective leadership and coaching to employees to ensure efficiency and service targets are met.

  • Sets and monitors productivity, service and safety targets for each route and driver, regularly reviewing demand/volume for routes; determines potential gains from re-routing and recommends re-routes to Dispatch.

  • Manages end-of-day check-in process, capturing and communicating key service, safety and equipment issues, ensuring communication to appropriate departments.

  • Meets all targets consistent with achieving Mission-2-Zero Safety goals for the site; demonstrates a strong involvement in all aspects of the site's daily safety.

  • Establishes collaborative relations with union. Works with functional groups to resolve employee relations and labour relations issues.

  • Communicates and follows-up on sales opportunities, problems at customer site, DVIR repairs, container swaps and safety issues reported by drivers.

  • Completes Observational Assessments of Drivers; provides coaching, follow up and retraining; conducts Root Cause Investigations for all injuries and incidents, ensuring consistent retraining.

  • Visits customer sites to evaluate and resolve safety issues; seeks service alternatives where appropriate.

  • Conducts weekly safety meetings and daily Service Delivery Optimization (SDO) safety tailgate discussions. Documents and maintains records required by regulatory agencies such as the MTO.

What You’ll Need

  • High School Diploma/GED/High School Equivalency and 4 years Supervisory experience within a transportation, operations, logistics or solid waste experience.

  • Experience must include responsibilities for Drivers; employee performance reviews and feedback, scheduling time off, pay changes and job responsibilities.

  • Working knowledge of unionized environments; strong ability to manage employee/labour relation issues; progressive discipline processes.

  • Strong communication skills and demonstrated leadership skills; ability to coach, mentor and train employees.

  • Strong problem-solving and organizational skills.

  • Willing and able to work with others as part of a team to achieve common goals.

  • Experience managing health & safety responsibilities and involvement with JHSC's.

  • DZ licence would be an asset but is not required.

What You Get!

Our Route Managers are entitled to a competitive base salary, an attractive quarterly bonus package and excellent options for self-directed benefits coverage. As a WM employee, you are eligible for our discounted stock purchase price and participation in our contribution/matching RRSP program. That’s like free money!

As North America’s largest residential recycler, WM is driven by a commitment to excellence and leadership. We provide real opportunities for career growth while making a difference in the communities we serve.

If this sounds like the opportunity that you have been looking for, go ahead and take a moment to complete your application. Don’t forget to include a resume so we can see all the experience and accomplishments you have under your belt. If we like what we see, we will invite you to complete a pre-screening video interview, so be prepared to show off your skills!

Equal Opportunity Employer: Minority/Female/Disability/Veteran

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