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Customer Service Specialist - Vancouver, BC #352800

Company: PayPal

Date: 10/17/2019

City: Vancouver, BC

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Key Responsibilities:

  • Assists prospective customers with product information and site navigation, as well as researches and resolves client inquiries, verbally and in writing, and maintains tech support logs.

  • Provides telephone, chat and email support to end-users, financial institutions and business partners.

  • Answers customer queries regarding our product/services, account sign up; online transactions and balance inquiries.

  • Tracks inquiries to their resolution; escalating issues when necessary.

  • Documents responses and logs into tech support.

  • Accurately processes daily financial transactions and assists with risk management and transaction trace requests.

  • Maintains and updates Customer Service Manuals and Frequently Asked Questions.


  • Education: High School is required, a business diploma is an asset

  • Fluent (oral & written) in English

  • Fluency in a second language (Spanish, French, German, Mandarin, Cantonese, or Brazilian Portuguese) an asset but not required

  • Experience: 2 years in telephone customer support

  • Strong computer skills with the ability to type at least 40 words per minute (testing will be administered)

  • Friendly, professional and outgoing personality

  • Proven ability to handle challenging customers in a professional manner

  • Experience with Internet, MS Word, Excel, and Outlook

  • Experience with databases, such as MS Access is an asset

  • Strong analytical and problem-solving skills

  • Organized and detail-oriented, with the ability to multi-task

  • Demonstrated initiative and desire to learn new tasks

  • Ability to work both independently and as part of a team

What we offer:

  • Comprehensive Employee Benefit Plan including medical, dental, and vision care for you, your spouse, and dependents

  • Full time employment with a competitive hourly wage and paid training

  • A health spending account for gym passes, fitness equipment, and more

  • Advancement opportunities, internal mentoring program, and one-on-one feedback time with your manager

  • Flexible dress code in a fun, friendly, and casual work environment

  • Culture committee sponsored events including laser tag, ski and snowboarding, kayaking, and more

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

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