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Premier Field Engineer (PFE) Security - Calgary, AB #352947

Company: Microsoft Corporation

Date: 10/19/2019

Category: Computer Software

City: Calgary, AB

What do you think of when you hear Microsoft?


We think of passion, inspiration, collaboration, innovation, and it is our employees who make this happen. At Microsoft we are changing the way the world works and plays while making a difference in the lives of millions by bringing best and the brightest minds together. Are you interested in helping customers to achieve more? Are you passionate about technology? Do you like complex challenges? If you love to be continuously learning something new, and it makes your day when customers and colleagues thank you for your help, this may be the career opportunity for you.


Our culture is built around 5 attributes that drive our every decision, and our every action.


  • Customer Obsession – We exist for and because of the customer. We need people who share that passion and constant aim to make our customer’s experiences easy, insightful and trusted – every single time without exception.


  • Continuous learning Mindset – We are seeking people that think differently and are biased toward action to accomplish great things.


  • Diverse& Inclusive – We enable people who bring a contemporary view to shape our internal teams, and support new hires to feel included.


  • One Microsoft – We need to collaborate and learn to value the work of others, be willing to take their findings and add them to our own to make a better outcome for our customers.


  • Making a difference – Drive impact by looking for ways to continually improve your responsibilities and the connections between your work and others.

Microsoft Services is proud to have the opportunity to serve our customers and to offer you an opportunity to do the same. The Microsoft Services team has provided and continues to provide vital support for the successful and accelerated achievement of our customers' objectives through Microsoft products.


The role will require between 0 and 50% travel across Canada to engage with customers.


These jobs are available across Canada, but priority given to location in Toronto (GTA), Ottawa, Edmonton, Calgary and Vancouver.


Responsibilities


Microsoft Services in Canada is seeking a strong technical resource specializing in one or more of the Microsoft Secure solutions. These solutions include Identity and Access Management, Information Protection, Threat Protection, and Security Management. In this customer facing role, you will partner with the Technical Account Manager (TAM) and other engineers to engage technology decision makers striving to understand their objectives and creatively overcome their greatest challenges. A deep understanding and ability to deliver timely and creative incident resolution focused on root cause analysis, prevention, and subsequent knowledge transfer is necessary.


As someone who is inventive, confident when challenged and has demonstrated skill in both crisis management and expectation management, your contributions will empower our customers to achieve the most from their investment in Microsoft technology and our team. We look to you to...


  • Utilize knowledge of the customer environment to resolve issues in a timely manner


  • Handle blocking issues and cases, ensuring the most effective resolution of all issues


  • Develop and implement support strategies resulting in fewer incidents, increased availability, or accelerated deployments


  • Effectively lead critical situations including documented action plans and daily status updates for the customer and Microsoft management


  • Develop a working relationship with Microsoft Consulting Services (MCS) and other PFE team members ensuring enhanced cooperation and mutual support


  • Initiate and participate in triage and post-incident meetings sharing knowledge with other engineers and efficiently resolving customer problems


  • Assist in the delivery of supportability reviews to your customers


  • The position will require you to travel to customer's site(s) and you should be able to start within 30 days of offer acceptance.


  • Must be able to travel internationally (primarily the USA) a passport is a requirement.


  • Active Canadian Government Secret Clearance or the ability to secure Secret Clearance with the Canadian Industrial Security Directorate (CISD) of Public Services and Procurement Canada.

Qualifications


Required:


  • At least 3 years of technical proficiency managing and supporting Microsoft Windows Server, Windows desktop, Identity or System Center products


  • A minimum of two or more years of Practical, hands-on experience in investigating interactive computer network exploitation cases, ideally in performing incident response.


  • Excellent understanding of Windows internals and where trace evidence can be found.


  • Experience with Networking, Firewalls, and Multifactor Authentication such as smartcards.


  • Solid understanding of Active Directory / Active Directory Federation Services / Lightweight Directory Access Protocol


  • Experience with Power Shell scripting and automation.


  • Excellent knowledge of protocols including use of problem-solving tools, scripting, diagnostic tools, and log analysis.


  • Excellent teamwork, communication, and technical writing skills.

Recommended/preferred qualifications:


  • Strong understanding of security updates, third party patches and vulnerability remediation tools and procedures.


  • Solid understanding of common exploitation tools, tactics and procedures.


  • Familiarity with determined adversaries and how malicious software persists on victim systems.


  • Experience with IPsec, PKI, and LDAP.


  • Familiarity with determined adversaries' techniques and how malicious software persists on victim systems.


  • Experience with Security Identity Services, auditing and credential theft mitigation practices.


  • Supportability and optimization assistance across the MS Secure Framework


  • Identity: Provide protection at the front door, simplify access to devices and apps, stay safe in the cloud


  • Information Protection: Customize information protections policies, accelerate your path to compliance, automatically protect your sensitive data, understand how users access data files and software as a service (SaaS) apps


  • Threat Protection: Built-in, not bolted on, Protect your organization, Detect threats with intelligence, Rapidly respond


  • Security Management: Understand your security posture, Implement consistent security controls, Harden your security posture with intelligence.

You will need strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical and mission issues. Strong leadership, organization, time management, project management and negotiation skills desired.


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