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AVP Colleague Technology for Campus and Retail Locations - Toronto, ON #357622

Company: TD Bank

Date: 01/17/2020

City: Toronto, ON


Job Title:

AVP Colleague Technology for Campus and Retail Locations

TD Description:

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story:

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Department Overview:

ITS Employee Enablement plans and delivers ongoing support for all employee-enabling technologies at TD—desktop and mobile. We add value to our teams and business partners by delivering solutions that help employees share and collaborate with their colleagues in real time, find relevant information faster and choose how they connect and communicate with our customers. With access to leading tools and technologies, our teams are well-equipped to deliver a legendary experience to our customers.

This role has a wide reach across our colleague communities. Ensuring that our services are operational at all times, in turn allowing our employees to do their jobs servicing our customers.


Canada, United States

Job Requirements:

Key Leadership behaviours:

  • Commercial acumen

  • Services industry orientation

  • Employee experience championship

  • Issue ownership IM, PM, CM, lifecycle

Key Capabilities:

  • Technically strong with foundation across multiple infrastructure disciplines with a deeper expertise in voice/telecom field.

  • CIO relationship management

  • Talent and leadership development

  • Ability to forge strategic relationships coupled with strong business acumen

  • Skilled at defining and executing a complex federated strategic agenda



Job Description:

Individual Accountabilities:

  • Act as an advocate for the modern desktop and mobile experience in physical spaces at TD.

  • Be a leader of all Technology products and service capabilities for our physical locations across TD.

  • Act as an advocate for adaptive learning meaning, that solutions must be easy and fast to adopt

  • Delivery oversight of Technology provisioning for Enterprise Real Estate infrastructure

  • Product management of Technology Services within Physical Spaces across TD Campus and Retail locations

  1. Lifecycle management

  2. Requirements management

  3. Release management

  4. Budget management

  • Service management for Technology Services provisioned in retail locations specifically voice, video, collaboration services

  • SLA adherence for designed solutions

Key Shared Accountabilities:

  • Define technology services to ensure interoperability with Enterprise Real Estate vision for "Physical meets Digital"

  • On-site device assistance with device management (TP, LAN assistance)

  • Real Estate infrastructure standards integration with Real Estate standards

  • Vendor management

  • Work with segment resources and business/TS LOB's on the delivery of voice, video, conferencing, AV, and other Real Estate infrastructure for business sponsored project

  • Work with Engineering & the Segments to drive standardization on workstation build and deploy patterns for voice, video, and conferencing

Decision Authorities:


  • Enterprise voice, video, conferencing, AV infrastructure strategy

  • Real Estate Infrastructure projects, Service automation for voice, video, conferencing services

  • Key core voice, video, conferencing and Real Estate Infrastructure vendor relationships

  • Execution on key audit finding within the voice, video, and conferencing services


  • Service automation

  • Vendor selection


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


New Jersey, Ontario



Work Location:

310-320 Front Street West Corporate

Business Line:


Job Category - Primary:

Technology Solutions

Job Category(s):

Technology Solutions

**Province/State (Primary):


ProvState 2:

New Jersey

City (Primary):


City(s) 2:


Job Family:

Technology Solutions Executives

Time Type:

Full Time

Employment Type:


Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

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