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Customer Care Travel Specialist - Mississauga, ON #358843

Company: Baxter

Date: 02/15/2020

Category: Biotechnology / Pharmaceuticals

City: Mississauga, ON

Are you looking for a career that matters?


We believe every person deserves a chance for a healthy life, free from illness and full of possibility. We see a world full of healing, with viable care options available to those with limited choices today. We envision new ways of providing physicians, pharmacists and nurses with technologies that not only treat chronic diseases, but also work to prevent them. We’re looking for team members who are motivated to learn, grow and innovate, while making a meaningful difference for millions of people around the world.


https://www.youtube.com/watch?v=X0h_0ih8MgQ


Summary


Provides first point of travel contact for all customer inquiries and product/service complaints via phone, fax, email and online.


Essential Responsibilities


Order Management


  • Provides first point of TRAVEL contact for all customer inquiries and product/service complaints through phone, fax, email, or online.


  • Provides first point of contact for order entry for home patient travel


  • Thoroughly documents all inquiries in adherence with company and country procedures.


  • Redirects complex or specialized concerns to appropriate team for follow up (e.g. – medical inquiries, technical product support) when applicable


  • Expedites customer orders as required.


  • May provide guidance and training to department new hires


  • Investigates and resolves travel related problems to shipment of products, returns, credits, and orders.

Business Support


  • Handle processing and issuing of documents for travel patients, including credits for returns.


  • Sets-up new travel case as per key requirements, maintains other records, and prepares customer required reports


  • Patent management for inbound and international travel requirements


  • Supports resolution of errors within GFax and EDI transactions


  • Manages cycler deployment process


  • Prepares key customer/patient metric reports and resolves

Complaints & Inquiries


  • Resolves customer questions, and handles requests within Canada and international , where judgment and initiative are required to resolve and/or make recommendations.


  • Perform initial data collection for product complaints and adverse events which may include:


  • Evaluate complaint for need to investigate and coordinate sample retrieval


  • Provide complainants resolutions (written or verbal) communication for known issues


  • Notification to third parties of product complaint

Reasonable Accommodations


Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.


Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.


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