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CS migration specialist - Laval, QC #359581

Company: 2020spaces

Date: 03/23/2020

City: Laval, QC

CS migration specialist

Location: Laval, Quebec, Canada.

The role:

Reporting to the Customer Success director in Laval, you will be joining a global leader specialized in the interior design software space.  Your focus will be to interact with our existing install base of customers with the objective of migrating their perpetual licenses to subscription. This position is a contract position until Dec 31st, 2020.

What you’ll do:

  • Engage with customers who are ready to migrate from perpetual license to subscription
  • Qualify that perpetual customers have the necessary requirements to migrate their license(s)
  • Work with customers to process transaction through to payment to migrate their perpetual licenses
  • Create quotes for customers who inquiry about the migration cost
  • Update customer information to complete the migration within our ERP & CRM systems
  • Guide customers through the process to migrate their perpetual license to subscription (setup of subscription license & disablement of USB devices)
  • Collaborate with our finance, customer care & customer success teams to fulfill requests to migrate their licenses
What you’ll have:

  • Prior customer service experience; at least 2 years (preferable in a technical environment)
  • Previously held a tele sales / Customer service position.
  • Must have strong communication skills
  • You will be highly customer centric and possess an ability to work under pressure
  • You will have a good sense of autonomy and attention to detail
  • Bilingual required (majority of customers are in the US, so English is mandatory)
What we offer:

Working in team passionate about technology and that places emphasis on collaboration, 2020 provides a competitive salary, a flexible work schedule, a professional business environment and the opportunity to be exposed to cultural diversity through the international flavor of our global company. Being a flat structured organization, you can expect lots of responsibility and accountability for your work which will be meaningful and impactful both locally and internationally. 


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