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System Administrator - Vancouver, BC #381712

Company: Compugen

Date: 07/04/2020

City: Vancouver, BC

Employment type: Full-time

About Compugen:

Compugen is one of Canada's top Information Technology (IT) solution providers with extensive service and support resources. Our vision is to "simplify the business of technology, together" by focusing on business objectives and outcomes, aligning the most relevant and effective IT solutions to meet those requirements and providing extraordinary ongoing support capabilities.

Every day, over 1500 dedicated employees across Canada focus on providing extraordinary customer service and support experiences to private and public sector organizations. The Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting creative IT solutions that delight thousands of customers.


  • Provide technical support / administration for Exchange 2010/2013 & 2016, O365, Skype for Business and Mobile device management (InTune)
  • Ability to build SCCM processes and automated Windows 10 environments
  • Performance/Availability/Capacity/Security monitoring and maintenance of server systems including but not limited to: Microsoft Server 2008/2012
  • In depth understanding of Active Directory Infrastructure, Azure AD, DNS, DHCP, IAS, Clustering services, Windows Security, deployment services, DFS and other Microsoft infrastructure services.
  • A strong understanding of backup and recovery processes and applications.
  • Knowledge of systems security and best practices.
  • Determine requirements, plan, and implement major product upgrades. Design presentations to management concerning technical issues and upgrades
  • Direct projects / teams comprised of IT technical experts and business representatives
  • Support monitoring systems that span the messaging infrastructure
  • Provide Systems Maintenance request and test plans. This includes making recommendations for standards
  • Quickly spot trends and accurately predict future requirements on assigned platform
  • Research, design, plan and coordinate server infrastructure upgrades, enhancements, improvements and/or newly required service deployments
  • Participate in operational and business critical projects through the scoping, planning, execution, and implementation
  • Analyze service incidents and problems, identify risks, provide recommendations, and implement solutions.
  • Prepare and maintain detailed documentation and server infrastructure policies, standards and diagrams
  • Provide guidance in the completion of health checks and performance and capacity reporting.
  • Prepare detailed documentation and diagrams of the infrastructure.
  • Take ownership of all assigned tickets and drive to resolution; researching and escalating to vendor as necessary.
  • Act as a subject matter expert and mentor to other team members, as assigned, and to develop internal certification criteria and curriculum.
  • Enforce and follow Compugen ITSM policies, procedures and best practices.
  • Participate in the on call rotation and will require after hours work for planned changes and incident resolution, and provide expert level support to the IT Operations team


  • A Computer Science degree or equivalent in real-world experience.
  • 5-7+ years of supporting Microsoft Exchange in an enterprise environment
  • 3-5+ years of supporting Microsoft Lync & Skype for Business
  • Experience in SAN migrations ("bare metal" to cloud)
  • Experience administering a Nutanix environment
  • A superior understanding of Windows Server 2003, 2008, 2012 and VMware to be able to analyze and troubleshoot complex problems.
  • Expert level knowledge of Exchange and Lync
  • Experience with SharePoint, Microsoft clusters, Citrix, web farms, ISA, TMG and other systems security products.
  • Knowledge of Mobile Device Management
  • Ability to automate tasks and perform maintenance via PowerShell
  • Solid understanding of LAN and WAN networking
  • An understanding and experience setting up and utilizing disaster recovery solutions. SRM experience is an asset.
  • Experience managing SANs from companies such as NetApp, HDS, IBM, 3Par and EMC.
  • Experience with Cisco and/or Brocade fibre switches is an asset.
  • Highly motivated, self-starter, customer centric, and the ability to work without supervision
  • Demonstrates flexibility in responding to unexpected demands. Contributes willingly during emergencies and other necessary situations during and/or after regular work hours. This position requires night and weekend work along with on-call
  • Excellent oral and written communication skills
  • Excellent technical design and documentation skills and be able to mentor other team members and help with the design and build of various solutions.
  • Excellent written and verbal communication skills and ability to communicate complex ideas to a variety of audiences
  • Superior organization skills and a strong attention to detail.
  • A willingness to learn new technologies while working in a fast changing environment.
  • Be effective at managing multiple projects/tasks of varying complexities, meeting deadlines and working well under pressure, along with proven analytical and creative problem-solving abilities.
  • A strong understanding of ITIL practices.
  • Project management experience and skills is an asset.
  • SQL or Oracle knowledge and skills is an asset.
  • Strong scripting skills are an asset.
  • Excellent customer service skills and a strong ability to diffuse tense customer situations and project a positive, confident outlook.

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.

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