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Customer Success Manager - Vancouver, BC #384121

Company: Prevue HR Systems Inc.

Date: 07/09/2020

City: Vancouver, BC

Employment type: Full-time

About the Ideal Customer Success Manager:


You love building relationships with customers, learning about their business, and being able to tailor solutions to meet their needs. Your communication skills are exceptional, as are your organizational ones. You like to problem-solve. You have a keen eye for spotting upsell opportunities. The idea of traveling to a client's office to meet with them in-person to discuss their goals excites you. You live and breathe customer service.


You have experience with technology and love learning new things. You have innovative ideas and know-how to put them into action. You enjoy working in a close-knit team environment.


What We Offer Our Employees:


Prevue is proud to be a casual work environment located just steps from Burrard Station. Our office is lively and fun, and you can expect to be challenged to at least one ping-pong match per day (if that's your thing, of course). Potlucks, beach volleyball, paint nites, team yoga, go-karting, and other awesome team activities are regular occurrences around here.


Other great benefits that we offer include:



  • Full medical, dental & extended health
  • Cell phone plan
  • Casual office
  • Gym membership
  • RRSP matching program
  • Beer and wine on Fridays
  • Educational allowance

Responsibilities:



  • Renewing accounts in a timely manner
  • Managing a portfolio of existing customer accounts
  • Looking for upsell opportunities to pass back to sales reps
  • Monitoring personnel movement within your portfolio to ensure that we train all new employees
  • Providing loyalty check-ins
  • Customer onboarding and training

Required Skills and Experience:



  • 2+ years of customer service experience (preferably in a similar role at a SaaS company)
  • Excellent command of the English language
  • Exceptional organization skills
  • Outgoing personality
  • Ability to quickly grow within our evolving company
  • Salesforce/ZenDesk.com (or any helpdesk) experience considered an asset

About Prevue


Prevue HR is more than a software company. We are a group of individuals who challenge each other to do better, are passionate about helping companies hire more effectively, and who work hard and play hard.


Prevue is a leading provider of job-fit compatibility assessments that helps companies create high-performing teams by understanding what drives their employees. With over 20 years of assessment experience and 10+ million candidates assessed, our predictive tools enable people to establish the likelihood of success in an employment position.


If this sounds like you, we invite you to apply now. Please note as part of our application process, you may be asked to take an assessment.




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