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Operational Risk Senior Manager – Investment Management Operations - Toronto, ON #427169

Company: Manulife

Date: 09/27/2020

City: Toronto, ON

Employment type: Full-time

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

The Global Operations Risk Management team within Manulife's Global Wealth and Asset Management (GWAM) Risk organization is seeking a hardworking, organized and analytical individual who will represent the Risk organization in execution of the core components of its Operational Risk Management Framework. The successful candidate will be a highly motivated, and hardworking professional who has solid knowledge of Manulife's group retirement business, experience in engagements with business partners and business risk management while being committed to successful delivery of meaningful risk program deliverables.

This role will provide a dedicated focus on identifying, gathering and articulating key risks. Success will require high degree of facilitation, collaboration, interviewing, influencing skills and close collaboration with business and functional areas subject matter specialists and other partners including Legal, Finance, HR, Operations, IT and Compliance.

Key Accountabilities:

  • Facilitate and / or lead identification, assessment and reporting on Risk and Control Self Assessments (RCSA), including process mapping, identification and assessment of risk, identification of controls, and assessments of control design and efficiency
  • Provide oversight and support the business in proving that internal controls are sufficient for third party assurance through SOC1 reporting as well internally through the SOXs control process.
  • Provides second line of defense risk oversight of the GWAM Operational risk program, including application of operational risk policies/standards, procedures, strategies, material risks, risk reporting routines and metrics related to the following common risk methodologies:
  • Change Risk Management
  • Process Risk Control Assessments
  • Key Risk Indicator Monitoring
  • Scenario Analysis
  • Loss Event / Incident Management
  • Risk Mitigation Strategies
  • Help drive culture of risk awareness


  • Bachelor's degree in business, finance and / or industry certificate in operational risk
  • 5-7 years of related experience with solid understanding of business processes, risks and controls or exposure to business unit operational functions and projects that incorporate the usage of operational risk management methodologies;
  • Knowledge of the asset management business or trust operations is a plus
  • Comprehensive understanding of foundational elements of an operational risk management program in the financial services industry;
  • Strong verbal and written communication skills: ability to convey sophisticated situations and relationships in a clear and concise manner and communicate effectively with all levels of staff and management;
  • Strong collaboration skills work well in a team environment.
  • Highly organized with an ability to work in a fast-moving, multi partner environment and lead multiple priorities
  • Strong critical thinking, analytical skills and professional skepticism


  • Ability to synthesize complex information, identifying key points and issues and facilitate discussions to identify strategic and tactical impacts of groundbreaking activities;
  • Ability to identify and articulate risk and impact to the business and challenge the status quo for the right reasons;
  • Ability to assimilate and interpret risk data to reach conclusions regarding the type and level of risk across the business
  • Independently motivated to find new ways to address issues, confront barriers and seek out information for the benefit of the business;
  • Ability and confidence to ask pertinent questions and adjust thinking when new facts are found

If you are ready to unleash your potential it's time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of June 30, 2020, we had $1.2 trillion (US$0.9 trillion) in assets under management and administration, and in the previous 12 months we made $30.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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