Residential Program Manager - #818096

Shift Human Services Consulting

Date: Sep 28, 2021
City: Iqaluit, NU
Salary: $35 - $37 / hour
Contract type: Full time
Shift Human Services Consulting

NU, NWT (fly-in/fly-out), Rotation/Shared (6 weeks on, 6 weeks off) - Residential Program Manager

Ref: 61 Date Posted: Tuesday 28 Sep 2021


*Please note we are hiring for this role in both Nunavut and the Northwest Territories*

What if you had a chance to make a profound leadership impact in your field, all the while enjoying extended periods of time off to live the life you deserve? If this sounds energizing, this might be for you.

About Shift

Just a quick ocean drive from Halifax, and nestled on the shores of St. Margaret’s Bay, you will find our head office: an oasis of innovation and fun. Shift. We are experience makers. As operators of some of Canada’s most northern youth care facilities, we are a company built around helping kids discover their greatness. We love what we do and are looking for someone eager to dive in as a fly-in/out Residential Program Manager for one of our youth care programs located in northern Canada

Job Description

As Residential Program Manager, you will lead the day-to-day operations and administration of one of our residential care and treatment programs in northern Canada by working on-site as a member of the Shift leadership team on a rotational basis in a position shared with a fellow colleague (typically 6 weeks on/6-weeks off).

As manager, you must balance multiple competing priorities including program and client needs, staff supervision, client intakes and discharges, administration and reporting, programming and cultural experiences, crisis responses and day-to-day management. You are therefore able to effectively set priorities and function within short and tight timelines and exercise a high degree of operational and strategic thinking to navigate the unique needs in the North. On call duties are also a part of your overall responsibility.

The values that will make you an ideal candidate are having a sense of adventure and autonomy, curiosity and resilience, happy and outgoing demeanor, and a strong sense of ethics


Reporting into a matrix management group, your role is primarily responsible for the oversight, administration and management of services delivered in an individual residential care & treatment program for youth. You are the key link between the facility’s operational plans, the individual treatment plans, and the community in which they all exist in. Specifically, this entails:

Operations You are responsible for bringing joy to the lives of the children in our care. This includes maintaining a high standard of care through oversight of daily therapeutic and experiential programming, ensuring robust cultural and on-the-land experiences, nurturing a warm and supportive environment in the facility, and building links to the community abroad. Your responsibilities also include structural and administrative needs such as payroll, logistics, documentation, and safety

Staffing You work collaboratively with company leadership throughout the recruitment and retention continuum to build a robust and highly functioning staff team that loves what they do. You participate in team building, hiring, and onboarding, staff scheduling, evaluations, and debriefing. As the facility leader, you are passionate about cultivating a great culture.

Community You work directly with our stakeholders, partners, and families in the communities we serve to build a network of wraparound support and care for our young people. You are passionate about seeking out opportunities for our program and our kids to grow.

Skills & Abilities

Your current/former colleagues would describe you as having the following skills and abilities:

  • Strong people management and supervision skills

  • Resilient and independent with a good-natured approach to life

  • Strong organizational and administrative skills

  • Strong time management skills and strategic thinking ability

  • Effective and supportive communication skills

  • A confident leader with curiosity of the world around you

  • Experienced in case management and crisis de-escalation

  • Creative and great problem-solver

  • Experienced in human services documentation and reporting standards

  • Demonstrated ability to create and facilitate activities and programming

  • Able to use technology in support of learning and delivery of program service

  • Able to work cooperatively as a member of a team and cross program initiatives

  • Able to multi-task and navigate a changing environment calmly and effectively

  • Able to maintain a budget and work within tight timelines

  • Demonstrated understanding and sensitivity to the intergenerational impacts of colonialism and residential schooling in Canadian Indigenous communities


  • Three years’ experience in team management in a human services environment

  • A Diploma or Degree in Child and Youth Care, human services or related discipline

  • Mandatory valid NVCI, CPR, First Aid, ASIST, WHMIS, Food Handler’s certification, and restriction-free Driver’s license

  • Successful candidates are responsible for providing a clear criminal record check, vulnerable sector screening, up to date immunization record including proof of full Covid-19 vaccination, tuberculosis skin test and a clear driver’s abstract

Employment Specifics

  • Shared position

  • 40 hours per week

  • 6 weeks on, 6 weeks off

  • Rotational on-call support


  • $35.00 – $37.00 / hour

  • Health benefits plan

  • Flight costs to/from site from major airport and accommodation costs while on rotation are covered.

More About Us

Shift is a specialized care operator. Founded in 2011, our organization has developed a unique model for the management and staffing of complex care facilities in some of Canada's most remote locations. With a strong focus on supporting children & youth, we incorporate cultural and on-the-land opportunities, paired with experiential learning and trauma-informed care. Our programs in Nunavut and NWT are driven by a leading team of professionals from across the country.

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