Team Leader, SIU - Inside Investigation - #831053

Economical Insurance

Date: Oct 13, 2021
City: Edmonton, AB
Contract type: Full time
Economical Insurance

Team Leader, SIU - Inside Investigation


Work is a big part of our lives, so it makes sense to choose a company that offers truly rewarding work. At Economical Insurance®, your contributions, creativity, and energy won’t go to waste. Our passionate culture and pioneering mentality infuse everything we do, which is why our one-million-plus policyholders know we’ll protect their homes, businesses, farms, cars, and pets like they’re our own.

We’re not afraid to see how far we can push the envelope to make insurance better. Our family of companies includes Sonnet, the only Canadian home and auto insurer offering a fully online buying experience, and Petline, the largest Canadian pet insurance company. We’re also preparing to become a publicly traded company, a once-in-a-lifetime career opportunity for everyone who joins our team.

If you’re looking for a company that takes care of its people — and its customers — and has a track record of doing big things, get ready to love it here.

What can you expect in this role?

In this role, you will report to the Manager – SIU and is accountable for the performance of the national SIU Inside Investigation team across the Auto and Property lines of business, within corporate policies, standards, and procedures in the administration and resolution of SIU claims.

  • Lead and develop the SIU Inside Investigation team. Oversee their work, model best practices and policies and hold team members accountable to consistently perform.

  • Analyze fraud industry and our company’s trends. Provide recommend actions to combat fraud.

  • Provide fraud technical guidance and consultation to others in the investigation of complex and non-complex claims in the claims operation.

  • Assist with the management of expenses that impact the annual operating budget for the National SIU team.

  • Coordinate SIU activities with other departments, providers, members, vendors, regulatory and law enforcement agencies.

  • Support the Manager - SIU in industry and fraud claims trending and when necessary, act in the absence of the Manager – SIU.

  • Case manage and track the handling capacity and workload of the SIU Inside Investigation team. Ensure appropriate prioritization and assignment of cases are based on the skill and resources of the team.

  • Communicate and drive execution of key performance indices.

  • Attract, retain, mentor, and develop top talent by motivating and training staff to achieve high performance levels.

  • Develop and implement plans for prospective and retrospective loss avoidance, detection, investigation, and recovery.

  • Conduct internal and external audits to monitor regulatory compliance, develop a plan to address gaps, and critically evaluate the effect of the plan on conclusion.

  • Assist in recruitment, onboarding and developing succession plans.

  • Design, coordinate and facilitate training materials nationally to raise SIU related awareness for our staff, within other departments of the company and Broker partners.

  • Coordinate litigation support for SIU matters referred to Legal.

What do you bring to the role?

Superior leadership skills:

  • Change management – leads transition through influence on the benefits of change.

  • High EQ (emotional intelligence) and AQ (adaptability) to navigate challenges or opportunities.

  • Continuous learning approaches digital transformation.

  • Prioritizing diversity – stay at pace with employee needs and learn from diverse and unique perspectives.

  • Taking measured risks yet is innovative and evolving.

  • Demonstrates self–accountability and taking responsibility for my actions.

Effective communication skills – oral, written, and active listening skills:

  • Translate and communicate our vision and values into the operation’s day-to-day activities and behavior to diverse individuals and teams.

  • Engages regularly in cross-platform communication.

  • Proven ability to motivate staff.

Extensive SIU investigative skills, claims technical knowledge, and strong SIU networks – public officials and law enforcement.

  • Superior decision making, analytical, problem solving, and negotiation

  • Demonstrated proficiency with computer software including Microsoft Office suite, PowerPoint, and other Claims tracking tools.

  • Requires the ability to maintain confidential information.

  • Strong knowledge of SIU industry trends, legislative issues and reforms, and regulatory sanctions.

  • Auto and Property claims exposure is an asset. Understanding litigation, strategic claims handling and risk assessment is required for the role.

  • National travel may be required.

Your Skills and Experience

  • For this role, candidates must have a University degree or College diploma from an accredited university or community college.

  • Candidates that have completed their CIP designation or have completed at least 8 CIP courses with an active commitment to complete your CIP designation will be preferred. Other professional designations are an asset.

  • Minimum of 8 -10 years of Auto and Property claim or investigative experience.

  • 3 years of SIU or supervisory/managerial experience, previous leadership experience is preferred including experience with performance management.

  • Demonstrated experience performing well with conflicting priorities in a fast-paced environment and remain calm under pressure.

  • Experience working with experts in areas such as accident reconstruction, surveillance and related investigation skills is an asset.

  • Demonstrated proficiency with computer software including Microsoft Office suite, PowerPoint, and other Claims tracking tools.

This role requires successful clearance of a background check (including credit & criminal checks)

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it.

We offer:

  • Competitive salaries, with potential for an annual raise and bonus

  • Pension and savings programs, with company-matched RRSP contributions

  • Generous time away, including vacation and personal needs days

  • Paid volunteer days and company matching on charitable donations

  • Educational resources, tuition assistance, and paid time off to study for exams

  • Two annual wellness campaigns — participants earn up to $300 each year to spend on almost anything supporting health and work-life balance (think things like spa days, daycare, pet grooming)

  • An unlimited employee referral bonus program

  • Flexible work schedule

  • Discounts on products and services


To complete the online application process, you’ll need to upload your resume and cover letter in one document. The posting will close at midnight on the deadline date; in order to successfully apply, please ensure your application is submitted by 11:59 p.m. the day before the deadline.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting:

Visit to learn more about us and what we’re up to.



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