Program Manager, Mental Health & Community Wellness - #831054

South Calgary Primary Care Network

Date: Oct 13, 2021
City: Calgary, AB
Contract type: Full time
South Calgary Primary Care Network

It takes an outstanding team to deliver exceptional care.

Hello, we’re the South Calgary Primary Care Network. We are change makers, innovators and community builders. We are a uniquely Alberta approach to primary care delivery. We are a group of interprofessional teams and need you to be part of the movement to bring innovative primary health care programs and services to the residents of south Calgary. Our network of family doctors and allied health care professionals are some of the best around. Pair that with our top-notch administrative team and you have an unstoppable force leading the way in primary health care – a powerhouse for developing the inventive programs our population needs and deserves. Join us as we change the landscape of primary health care for generations to come.


Established in February 2006, the South Calgary Primary Care Network (SCPCN) includes the areas south of Anderson Road to the southern, western, and eastern city limits. Our vision is to lead optimal personal and community wellness. And our commitment to south Calgary residents continues to be the building of a sustainable, patient-centred Medical Home. Located in the fastest growing area in Calgary, the SCPCN now has over 261 member doctors at 63 clinics.


Reporting to the Director of Primary Care Services, the Program Manager will develop and implement comprehensive mental health and community wellness services and supports for patients and families that align with the organization’s strategic goals and business plan to meet the needs of targeted populations. The Program Manager will collaborate with clinical, operational, business support, leadership teams and external stakeholders in the development and implementation of mental health services and supports with specific focus on enhancing access to essential services through comprehensive and coordinated care, adopting principles in evidence-based practices, quality improvement and evaluation.


  • Collaborate with SCPCN leadership and clinical teams in developing unique approaches to support patients and families with a variety of mental health concerns, maximizing patient care outcomes

  • Provide supervision, mentorship and coaching to promote achievement of best practice principles and business plan objectives

  • Responsible for inter-professional clinical staff recruitment, orientation, training, staff development, performance review and management

  • Recommend modifications and support implementation of changes to service delivery using a change management approach

  • Assist in the development, revision, interpretation, administration and implementation of policies, procedures, protocols, and standards

  • Represent SCPCN with various partners, government agencies, and the healthcare community, recognizing and optimizing opportunities for collaboration and partnerships

  • Promote a supportive, psychologically safe work environment for all staff

  • Manage a budget for clinical programs and services



  • Master’s degree in Psychology, Counselling, Social Work, or health related field

  • Registration with professional association


  • Minimum five-seven years’ clinical experience

  • Minimum five years’ managerial experience with program development, project management, and quality improvement considered an asset

  • Experience working in primary health care considered an asset

  • EMR experience considered an asset

Core Competencies:

  • Demonstrated ability and willingness to work in a changing and dynamic environment that requires flexibility and balancing of competing priorities

  • Strong critical thinking, decision-making and problem-solving skills

  • Demonstrated strong interpersonal communication skills with strengths in prioritization, multi-tasking, and organization

  • Strong computer skills and proficiency in the use of Microsoft Office suite and Outlook

  • Valid driver’s license with access to a reliable vehicle is a requirement, as travel to various locations within the city of Calgary is necessary

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