Claims Learning Coach - #1802892

Company: CGIC

Department: Claims

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: English is required, French is an asset.

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As a Claims Learning Coach, you will be responsible for transitioning learners by supporting training, coaching and developing talent and proficiency within the Property Claims team. You will provide subject matter expertise and technical support to help enhance our client service experience.

How You Will Create Impact

• Providing coaching, technical support and client service support related to claims handling and procedures during the learning phase and learning support to ensure foundational learning transfer and support the transition to business as usual with seamless transition to technical leader.
• Sharing claims handling knowledge to be effective team members to support their peers, the department and the organization as a whole.
• Partnering with Leaders, Learners and Claims Learning to determine critical areas requiring learning resources and skills development and feedback to Technical Supervisors during the learning phase.
• Collaborating with Claims Learning by providing learning support during and post training to ensure foundational learning transfer and support the transition to business as usual with seamless transition to technical leader.
• Providing and contributing to exceptional client service in accordance with claims service and quality standards.
  
  
  

How You Will Succeed

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.  
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view. 
• You build trusting relationships and provide guidance to support the development of colleagues.
  
  
  

To Join Our Team

• You have two years of coaching or supervisory experience with demonstrated ability to mentor, coach and contribute to the learning and development of staff.
• You have a post-secondary education in Insurance and Risk Management or related field.
• You have or working towards your Chartered Insurance Professional designation.
• You have advanced knowledge of policy wordings, legislation and regulations and comprehensive knowledge insurance policies.
• You have strong oral and written communication skills and the ability to deliver presentations and communicate ideas clearly.
• You have or working towards the Provincial adjuster licenses.
• This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.
  
  
  

What You Need To Know

• You will travel occasionally.
• This role involves direct contact with clients and/or service providers.
• Extended work hours, including evenings and weekends, will be required during peak periods and major events.
• This role operates in a contact centre environment where staff will be working in a challenging and fast paced work environment that requires a high level of audio and visual concentration for extended periods of time.
• You may provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
  
  
  

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
  
  
  

Expected salary range $$57,375- $95,625

• The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.