Temporary Customer Service Representative
Alectra
Date: 3 weeks ago
City: Guelph, ON
Contract type: Full time
The Opportunity
Job Posting Number
2024-263
Position
Temporary Customer Service Representative
Southgate (Guelph) (Hybrid: Remote/In-office)
Reports To
Supervisor, Billing & Customer Service
Business Group
Customer Experience
Division
Customer Service
Hours Per Week
35
Rate Of Pay
$30.68/hr - $44.91/hr
Number Of Openings
1
Union
IBEW (Guelph)
Open
September 27, 2024
Close
October 7, 2024
Alectra is committed to putting our people first in providing a positive employee experience and a safe work environment. Our Hybrid Workplace policy allows for an effective balance for employees with the opportunity to work in a hybrid environment; a combination of Remote / In-office work based on operational requirements.
Position Purpose
There is a current requirement for a permanent position to work in the Customer Service department. The Customer Service Representative position would be for 35 hours per week and will report to the Supervisor, Billing and Customer Service
Hours of work will be as per the Collective Agreement.
Responsibilities
Alectra is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates. Alectra will consult with all applicants who request accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs, to the point of undue hardship.
We thank all applicants for their interest in a career with Alectra. Only those selected for an interview will be contacted.
Job Posting Number
2024-263
Position
Temporary Customer Service Representative
- Temporary 6 months contract*
Southgate (Guelph) (Hybrid: Remote/In-office)
Reports To
Supervisor, Billing & Customer Service
Business Group
Customer Experience
Division
Customer Service
Hours Per Week
35
Rate Of Pay
$30.68/hr - $44.91/hr
Number Of Openings
1
Union
IBEW (Guelph)
Open
September 27, 2024
Close
October 7, 2024
Alectra is committed to putting our people first in providing a positive employee experience and a safe work environment. Our Hybrid Workplace policy allows for an effective balance for employees with the opportunity to work in a hybrid environment; a combination of Remote / In-office work based on operational requirements.
Position Purpose
There is a current requirement for a permanent position to work in the Customer Service department. The Customer Service Representative position would be for 35 hours per week and will report to the Supervisor, Billing and Customer Service
Hours of work will be as per the Collective Agreement.
Responsibilities
- Professionally handling customer billing and general inquiries in a timely manner via the telephone, written correspondence or online:
- Determining and resolving a wide range of billing issues consistent with Alectra (formerly Guelph Hydro) policies and procedures to the satisfaction of the customer, including high bill complaints.
- Providing information about energy management and communications related to electrical industry issues.
- Providing timely and professional service to our external and internal customers as follows:
- Setting up of new services as required.
- Processing pre-authorized payment and budget billing applications and handling related customer concerns.
- Processing customer moving orders, security deposits, adjustments and updating billing information.
- Performing office duties relating to final bill processing, water meter installation forms, turn-off work orders, etc. Attend Water Services meetings, act as liaison between Water Services and Alectra (formerly Guelph Hydro), process water based rebates, as required.
- Performing incoming and outgoing mail processes, preparing invoices for accounting department, operating the mail insertion machine including replenishing necessary stock.
- Responding to customer information enquiries relating to the Company.
- Other duties, as assigned.
- Secondary School Graduation Diploma.
- Experience in an electrical utility and/or related business to understand current customer industry issues and trends – experience should include serving the public, handling cash and using computer terminals.
- Knowledge of PC software, including Windows Operating System, Outlook, Excel spreadsheets, Word, and demonstrated accuracy in data input.
- Knowledge of social media.
- Demonstrated effective communication skills, both verbal and written.
- Interpersonal and customer relations skills to professionally and effectively meet and deal with customer questions and concerns at the counter and over the telephone.
- Demonstrated initiative, good judgment and organizational skills with the proven ability to take responsibility and work on a team.
- Demonstrated company values, in particular respect in the workplace, ethics and working safely.
- First consideration will be given to permanent employees in the IBEW bargaining unit.
- As per the Collective Agreement, any permanent new hire in their bargaining unit must remain in their current position for at least twelve (12) months prior to commencing a new position.
Alectra is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates. Alectra will consult with all applicants who request accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs, to the point of undue hardship.
We thank all applicants for their interest in a career with Alectra. Only those selected for an interview will be contacted.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Document Information Technician
Oregon Tool,
Guelph, ON
2 hours ago
Work Location: Guelph, Ontario, Canada Go one better, together. We’ve built something we’re extremely proud of, and we think it’s time you became part of it. Working at Oregon Tool, Canada Ltd., you’ll build your career and do your best work while contributing to the whole of the company. We're for those who lean into challenges and expect that same...
Banking Advisor
RBC,
Guelph, ON
4 days ago
Job SummaryJob DescriptionWhat is the opportunity?This unique position calls on your client-focused advice expertise and natural problem-solving skills to maximize each client interaction by helping clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with other RBC partners to help clients achieve their...
Food Safety Quality and Regulatory Technician - Night shift (12 month term)
Cargill,
Guelph, ON
1 week ago
Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so...