Associate Computer Applications Support

Req Id: 420455

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be a critical part our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you'll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.

As part of our team, will be at the heart of our customers' experiences.

The Support Field Services team is looking for a dynamic candidate to provide analytical support to Bell's Field Operations teams. This opening is an excellent opportunity for anyone interested in working in a challenging and high-profile environment.

The job requires an individual who is open to change, has strong business acumen and is results oriented. As such, the candidate must be able to manage change while working efficiently in a collaborative environment with different business units.

The selected candidate will be responsible for designing, developing and testing internal web applications, and supporting information system operations for our community of users.

• Offer support to existing web application & tool users by diagnosing, isolating, and de-bugging problems with existing applications
• Build, design, develop and support new web applications in an effort to make Field Services more efficient and productive. Perform unit testing as required
• Analyze and evaluate the requirements for change requests or new applications
• With minimal guidance, gather and analyze information from various sources to ensure its integrity, and resolve any anomalies
• Offer support to web application to users by diagnosing, isolating, and de-bugging problems with existing applications
• Locate and define new process improvement opportunities in existing applications in order to achieve optimal results while ensuring accuracy and adhering to tight deadlines
• Develop and maintain reference documents for internal customers
• Work closely with the manager in charge of the team, and with all managers within our organization and Field Services

• University or College degree in computer sciences or relevant experience in equivalent domain
• Knowledge of English required since maintaining professional relationships with English speaking stakeholders across Canada is critical to this position
• Advanced knowledge of Object Oriented Programming using C#
• Knowledge of SQL server relational database, ADO.Net and Entity framework
• Advanced knowledge of web application development .net core 6 Framework, Typescript/Javascript
• Knowledge of REST and WEB API. Experience in Developing, testing and consuming web services
• Knowledge of Angular 13 and above, HTML, JSON and CSS
• Familiar with GIT, Jira, Confluence, Visual Studio/ Visual Studio Code
• Ability and desire to learn new technologies
• Ability to work autonomously and as part of a team
• Flexibility with regard to performing out-of-mandate tasks, as required
• Ability to effectively communicate with external and internal stakeholders

• Hands-on software development application (project lifecycle)
• Experience in OpenShift and containers
• Consuming big data and events driven data using Elastic Search, Kafka
• Automation using Selenium, Blue Prism
• Manage deadlines and ensure effective project follow-up
• Strong communication skills (spoken and written) conducive to addressing an audience of managers
• Fluent in French

• Remote
• Work schedule: Monday to Friday with a work period between 8:00 a.m. and 5:00 p.m.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Mississauga || Canada : Quebec : Montreal

Work Arrangement: Remote

Application Deadline: 10/07/2024

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you'll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.