Co-Working Space and Community Consultant

Job Description

Some of what you will do:

As the Community Consultant you are responsible for managing the physical space and operations of an interactive co-working space. Reporting to the GM of the Studio Store and within the purview of the Market Manager, this role is responsible for creating and developing a member community that supports the growth and development of our membership base. In addition, this role will drive the membership and retention and is responsible for facilitating sales and leading operational excellence of their location(s).

Operations

Specifically, You Will:

• Ultimately responsible for the building operations and member experience at assigned location.
• Apply diligence to established Studio procedures and SOP and provide feedback where needed.
• Resolve any member issues/concerns that arise through a natural and supportive manner that respects all members.
• Manage maintenance and cleanliness of the facility and its amenities with the support of the cleaning team, including but not limited to light cleaning, ongoing tidiness, maintenance and upkeep of common areas. Ensure collective upkeep of the Studio space with stakeholders.
• Responsible for the health and safety of our members including health and safety onboarding and ongoing emergency plan training.
• Conduct opening and closing duties, ensure inventory levels are met and ensure all fees are paid accordingly.
  
  

Membership & Sales Development

• Conduct frequent customer tours and meet monthly targets for leads generation.
• Onboard new members to the space and the community, ensure proper onboarding and space loading for a quality experience.
• Work towards 100% occupancy with a high member retention rate. Co-create strategic development plans with Market Manager and execute independently to successfully meet targets.
• Achieve sales targets monthly by upselling current members, gaining new memberships.
• Partner with local Staples Retail operations on business development opportunities, networking and cross channel sales.
  
  

Community And Customer Service

• Curate, execute, and coordinate client events in the form of learning seminars, networking, lunch and learns and other events that connect to the location.
• Curate and execute Spotlight Events and member experiences to further connections and capture new leads.
  
  

Some Of What You Need

• Completion of University degree or equivalent leadership experience
• Demonstrated ability to deliver a high level of customer service and outstanding experiences and the ability to promote the company’s customer service standards.
• Ability to understand the importance of community and be able to build relationships and foster connections with others.
• 2-4 years of progressive experience in hospitality, retail, co-working or sales environment.
• 2+ years of supervisory/ project management experience. We may look at entrepreneurship experience as another eligibility criteria.
  
  

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...
  
  

#Bringyourpassion

About Us

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.

About The Team

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.