Application Administrator, Salesforce

Raise is hiring an Application Administrator, Salesforce for Our Client, one of Canada's public research Universities is a global centre for teaching, learning and research. Consistently ranked among the top public Universities in the world. This is a permanent position located in Vancouver, British Columbia. We are actively seeking talented professionals like you to drive these crucial initiatives forward.

Description

The Application Administrator in this role will be primarily responsible for the ongoing administration and technical support for the organizations Salesforce platform, including both CRMs and Marketing Cloud. The Application Administrator elicits, analyzes, validates, and verifies business objectives, processes and functions for software development and/or integration to optimize the use of technology and improve organizational effectiveness, efficiencies and economies. Working in partnership with the CRM and Marketing Cloud Product Owners and development team, the role determines the strategic direction for the implementation of Salesforce both technically and as an advocate for the Salesforce platform in order to best meet the needs of the University. As a subject matter expert, the application administrator leads the roll out of new features and serve as a key member of the quality assurance team. In addition, this role is responsible for systems infrastructure provisioning, configuration, enforcing established data security policies; and monitoring platform health and performance.

Organizational Status

The Application Administrator reports to the Senior Manager in UBC IT – Salesforce Solution & Delivery team.

Works daily with a project team typically made up of a project manager, developers, functional experts, and other project specialists

Works closely with a broad range of stakeholders, including management and staff of UBC IT, clients from administrative and academic units, and external entities including vendors, regulatory agencies, and partner institutions.

Accountabilities

• Administers the enterprise Salesforce platform along with third party integrated applications from the Salesforce AppExchange, across multiple development and production environments
• Leads the collaborations with others within the team, across various units in UBC and with vendors to problem solve technical issues
• manage user permission and security setting to provide sensitive data and ensure stability of the system
• Analyze requirements to design and implement solutions using Salesforce objects, triggers, workflows, pages and rules,
• Manage synchronization of constituent data, campaign data and engagement metrics between Marketing Cloud and Salesforce CRM
• Develop automated workflows and journeys in marketing cloud automation studio
• Manage data extensions and audience segments based on various criteria
• implement industry best practices for email deliverability
• Manages new releases of Salesforce to efficiently roll out new features
• contributes to the strategic planning of the Salesforce platform
• Leads processes and procedures development to improve salesforce org health
• Maintains security of the system by analyzing and recommending updates to sharing rules and security levels
• Acts as project lead for operation projects concerning data integrity, and leads duplicate management, data cleanup, execution of bulk operations using tools like SOQL and Data Loader and defining data validation rules
• Designs and builds data integration points between Salesforce and multiple internal and external data sources using integrations tools, platforms, and APIs to extract, transform and load data as required
• Acts as a technical point of contact for business functional teams concerning all application and interface changes
• Leads analyzing, testing, verification and validation of custom software and third party package software implementation
• Analyzes the impacts of proposed changes to technology services and/or performance for UBC IT and other UBC departments.
• Analyzes performance test results and collaborates with technical resources to identify bottleneck.
• Understands key technical environments to effectively identify integration, security, scalability, and performance requirements.
• Core Duties:
• Provides specialist advice to IT and business personnel
• Analyzes and reviews system features and requirements (i.e. functional, integration, security, scalability and performance) and provides advice on options, risks and costs versus benefits.
• Conducts a review of specifications, design, development, implementation, upgrades, and ongoing technical support of the Salesforce platform.
• Conducts testing, debugging, and deployment of new or customized application modules, and provides ongoing maintenance and support of those modules.
• Analyzes user adoption of the system and leads in the development of end-user training
• Validates customized software, functional specifications and prototypes.
• Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
• Performs other related duties as required.
  
  

Required

• 5 years of experience, in-depth knowledge of applications and the business requirements supporting them or the equivalent combination of education and experience.
• Must have demonstrated combination of knowledge and experience in the IT project lifecycle including project management, business analysis, development, quality assurance, change management and related disciplines.
• Working experience on enterprise-wide projects
• Proven experience in business analysis, including requirement gathering, process mapping, and stakeholder engagement
• Preferred Qualifications
• Undergraduate degree in a relevant discipline.
• Experience with the traceability, requirements and issue tracking systems.
• Strong troubleshooting skills and ability to provide creative solutions to problems and business challenges
• Ability to deploy complex third-party applications and software packages
• Proven knowledge and continuous learning of application support best practices.
• Strong understanding and related experience with Testing best practices/concepts - Knowledge of project management, quality assurance, change management disciplines and best practices and development methodologies.
• Excellent organizational, planning, and prioritization skills.
• Ability to multi-task and address project and operation demands in a fast paced and changing environment.
• Strong customer service and interpersonal skills
• strong communication skills
• Demonstrates the willingness, ability, and enthusiasm to learn new processes, methodologies or technologies.
• Good understanding of key trends and players in the IT industry and higher-education sector
  
  

Additional Information

• Hybrid Schedule – working 2 to 3 days in office
  
  

Raise is an established hiring firm with over 65 years of experience. We strive to build teams that reflect the diversity of the communities we work in and encourage applications from traditionally underrepresented groups. We value diversity and inclusion and encourage all qualified people to apply. Connecting professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/

Raise will never ask you for personal or banking information during the application process. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or [email protected]

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