Data Specialist

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, Canada's Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We're committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie - a national health solutions partner with over 8,250 employees. Our mission is to improve the wellbeing of Canadians.

Job Title: Data Specialist Department: Clients Solutions Competition: 87425 Internal/External: Both Employment Type: Full Time Permanent Location: Remote Option Available, within Canada Salary: Competitive Compensation and Benefits Reports To: Team Leader, Client Solutions
We are seeking a detail-oriented Data Specialist, FlexIT Benefits Administration, responsible for implementing new groups, managing existing interfaces, and supporting customers who use our flexible group insurance plan administration system. This role involves ensuring deadlines are met, providing follow-up and customer support, and maintaining close communication with various stakeholders.

Key Responsibilities:

• Implement and manage new and existing group insurance plans.
• Oversee the follow-ups and customer support during changes.
• Employ a process improvement approach, recommend and foster automation for administrative tools.
• Run simple and complex interface files, demographic (HRIS), payroll, and other files.
• Ensure tasks are accurately completed within established time frames.
• Manage transmittal reports to validate system or interface changes.
• Document administrative procedures and customer requirements to ensure they are up-to-date.
• Serve as Subject Matter Expert (SME) for problem-solving and customer service.
• Maintain effective communication with internal and external stakeholders.
• Develop test plans and carry out test cases for system changes or interface creation.
• Lead client kick-off meetings and progress report meetings.
• Configure plans and payroll transaction files according to requirements.
• Analyze requirements, identify potential gaps, and offer alternative solutions.
• Provide technical support for customer requests, maintaining a reputation for excellence in customer service.

Qualifications

• Education: College diploma, university degree, or relevant experience.
• Experience: 3-5 years of relevant experience and working knowledge of HRIS, Payroll and VBA.

Knowledge and Skills:

• Good knowledge of group insurance plan administration and ability to learn new systems.
• Strong understanding of the interconnectivity between user needs and IT systems.
• Excellent knowledge of Excel and Office Suite, including VBA coding experience.
• Ability to assemble, analyze, and evaluate data of medium to high complexity.
• Ability to establish and maintain professional relationships and anticipate customer needs.
• Excellent skills in customer approach and professional relations development.
• Highly energetic and dedicated approach to achieving established objectives.
• Good understanding of how the duties contribute to the overall work unit.
• Language Skills: Must be fluently Bilingual (English and French) both written and verbal in order to provide services to our customers and communicate with internal stakeholders in both official languages

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Job Segment: Payroll, Database, Business Process, Technical Support, Finance, Technology, Customer Service, Management