System Services Representative- Vancouver

Introduction

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities

The System Services Representative (SSR) is responsible for providing technical service and repair of laptops, PCs, printers, and other peripheral equipment. This role requires comprehensive knowledge of electronics, mechanical aptitude, and the ability to properly use a variety of provided tools. Strong interpersonal skills, accurate record keeping, and the ability to create a connection with clients are critical elements for success as an IBM SSR. Excellent English communication skills are crucial, as is the ability to closely follow instructions. Product and soft-skills training is provided through online and classroom education, from colleagues, as well as remote support from IBM and our partners.

The candidate will assume additional responsibilities as assigned. Working hours are 8am to 4:30pm, with the expectation of eventually participating in the weekend and evening on-call rotation with teammates.

The salary range for the position is $48,960 - $73,440 based on a full-time schedule. Your ultimate salary within this range may vary depending on your job-related skills and experience for this position.

Required Technical and Professional Expertise

• A minimum of 2 years experience in troubleshooting and repair of personal computers, printers, and peripheral equipment.
• Knowledge of various operating systems and software.
• Excellent verbal and written English language skills.
• Strong time management and organization.
• Flexible and co-operative spirit when working in a team environment, as well as the ability to work independently and with minimal supervision.
• Physically able to lift and carry light to moderate loads, reach, bend, kneel, crouch, etc.
• Must have a reliable personal vehicle and valid drivers license.
  
  
  

Preferred Technical And Professional Expertise

• A+ certification is an asset.
  
  
  

About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

Must have the ability to work in Canada without sponsorship.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.