Customer Service Representative

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Salary Range - $40,000 - $45,000

As a Customer Service Representative, you will provide sales support to our customers via telephone, email and at the counter in our Profit Center.  You will provide the highest level of customer service while creating and maintaining a friendly and inviting atmosphere for our customers.  You will be responsible for answering customer inquiries, generating sales leads and closing sales to increase profit sharing.

Additional duties will include:

• Assist customers who purchase material at the counter
• Answer phone calls and emails
• Enter, pick and pack sales orders
• Order management, including sourcing of products as well as follow up on backorders
• Research product for customers and provide recommendations on our assortment of products
• Provide pricing, quotes and stock checks to our customers
• Drive sales growth through ownership of counter merchandising, product promotion, generate sales leads, and networking with customers at the counter
• Work to ensure our inventory reflects the needs and wants of our customers, communicate when stocks levels are low
• Process returns and warranty claims to customers, ensuring paperwork is in compliance with all procedures
• Navigate and find solutions for customer concerns and complaints including resolving issues related to customer orders in accordance with our policies and procedures (SPI’s)
• Warehouse duties including but not limited to unloading of freight trucks, receiving and put away of inventory, replenishment of small bin pick
• Maintain a clean, orderly warehouse and counter area
• Perform other tasks as requested by the Profit Centre Manager

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 1 year of experience with customer service or counter sales
• Exceptional customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment while handling multiple tasks
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment, including Lift Trucks
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Preferred Skills:

• Previous experience with or knowledge of plumbing products sold at the Profit Centre
• Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
• Experience using M3, Word, Excel, and Outlook

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.