Client Service Coordinator (Logistics Assistant)

The Client Service Coordinator (Logistics Assistant) responsible for supporting the Logistics Team in coordinating the deliveries within a set timeframe and ensuring they are made on time. The Logistics Assistant will also be responsible for communicating with various parties both internally and externally regarding deliveries.

• Location - 1601 River Rd E #21, Kitchener, ON N2A 3Y4
• Hours of work - 40 hours per week, permanent full-time
• Pay rate - $18.00 per hour / $37,440 yearly
  
  

Duties And Responsibilities

The following are areas of responsibility and sample tasks of the types of activities and delegation required to complete the responsibilities. Other tasks or responsibilities may be assigned as required.

• Responsibility: Receive the finished packages from the assembly process
• Assess the workload of expected packages by communicating with the intake desk and the assembly area
• Use computer systems to view the expected delivery loads
• Counsel the intake and assembly areas about workflow, routes, and timing, to optimize the scheduling and routing of deliveries
• Establish the areas where packages will be placed for delivery preparation
• Responsibility: Prepare the packages for delivery
• Determine whether the planned schedules and routes are appropriate for the current situation
• Consider availability of the client/customer when the driver’s stops are planned
• Contact clients, customers, or internal contacts as required to meet delivery or contract requirements
• Determine the shipment method using drivers, delivery services, or couriers
• Assign, re-assign, and amend route manifests as required
• Use courier on-line services to schedule courier pickups as required
• Add the appropriate packing slips and manifests to the packages and compile the packages into a location for loading
• Responsibility: Schedule and assign drivers, delivery services, or couriers
• Change the drop points for transfers as required
• Determine the work loading of the drivers
• Add drivers to specific routes as required to meet workload
• Coordinate transfer of packages between driver and routes in case of non-deliverables
• Facilitate the pickup of pumps and waste as required
• Participate in Bayshore’s ability for customers to determine order and delivery status
• Responsibility: Administer the distribution area.
• Review driver submissions, such as manifests, time sheets, GPS travel records, and delivery reports to check for accuracy and consistency
• Data enter information into Bayshore computers using various software for order tracking and KPI’s (key Performance Indicators) and customer requirements
• Participate and contribute to the documentation requirements of ISO
  

Education And/or Experience

• High school diploma or equivalent, and relevant post secondary education desirable.
• Previous experience coordinating a high volume of orders is preferred
• Ability to multi-task in a fast paced environment ensuring deadlines are met
• Solid knowledge of Ontario geographical areas is highly preferred
• Experience working in health care is an asset
• Flexibility to work a variety of shifts
  
  

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

Primary Location

ON-Kitchener