Service Project Manager

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

This position reports to

Service Manager

Your role and responsibilities

In this role, you will oversee the delivery of Service projects and ABB Customer Care Agreements within Automation Service Canada largely in Canada and in some cases international locations.

Reporting to the Service Manager for the Ontario & Manitoba region, you will maintain and enhance customer satisfaction by ensuring that customer requirements and all targets are met, providing excellent service at every stage of the customer orders.

Your main responsibilities:

• Managing customer service orders to ensure best practices in cost control, resource efficiency and Health, Safety & Environment (HSE)
• Working with other functions to coordinate contract negotiations and claims with customers
• Work closely with the ABB Account Managers to identify new opportunities.
• Prepare quotes and implement contract changes based on customer requests.
• Achieving service order deliverables and compliance with contract requirements
• Coordinate project team effort including engineering, testing, site work activities and sub-contractors.
• Review status, monitor, analyze and report on contract performance.
• Building strong relationships with customers and stakeholders
  
  
  

Qualifications For The Role

• Engineering Degree or Technology Diploma, Project Management PMP designation is an asset.
• Relevant experience managing industrial control systems and electrical apparatus projects and Experience in industrial and/or utilities markets is an asset.
• Demonstrated experience in management of project scope, cost, financial analysis, schedules and vendors/subcontractors.
• Knowledge of distributed control systems (DCS), integrated drive system solutions.
• Excellent time management skills, ability to work independently, collaborative, solution-focused approach and strong written and spoken communication skills.
• Strong computer skills – SAP or other ERP, Microsoft Suite including; Word, Excel, PowerPoint, MS Project.
  
  
  

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program
  
  

More about us

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste.

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

For the ninth consecutive year, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine. Consistently ranked as one of Canada's Top 100 Employers, Montreal's Best Employers, Canada's Best Employers for Young People, Canada's Greenest Employers and a long-time recipient of the Women in Governance Parity Certification, ABB's culture and commitment is to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process.

ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.


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