Deputy Workers' Advocate (WAO) - Investigations and Standards Officer (ISO)

Job Summary And Requirements

The Department of Justice is working to ensure Yukon remains a safe, secure, and healthy place to live and work. We build strong and healthy relationships with others to support good governance and to foster safe communities with opportunities for healing. The Department of Justice provides supportive and dynamic work environments comprised of teams of professionals who are committed to making a difference in the lives of Yukoners.

WAO Role Reporting to the Workers’ Advocate, this position Acts as an advocate for injured workers or their dependants to ensure that all workers are aware of their rights and obligations under the Workers Compensation Act and the procedures for filing a claim.

The principles that guide the Department of Justice (DOJ) are:

Reconciliation with Yukon First Nations: Together as Department of Justice (DOJ) representatives we commit to embracing the spirit of the Final Report of the Truth and Reconciliation Commission of Canada entitled Honouring the Truth, Reconciling the Future, by conducting ourselves in our day-to-day business in a manner that embodies the purpose of reconciliation with our First Nations members in the Yukon. We recognize the importance of employee education on First Nations history and the encouragement of innovative thinking by all DOJ personnel on our ability to effect meaningful change towards true reconciliation.

Working as a Team: As DOJ employees we value working together as a team within branches and within the department as a whole, while respecting our respective roles in the administration of justice, to work as one entity to meet our collective objective to serve the public. We are mindful of the impact of our actions on the people around us both in proximity and in the larger department and strive to ensure that we maintain the best interests of the department in our approach to our work.

Identify and Meet our Clients' Needs: DOJ personnel have a wide variety of responsibilities and an equally diverse clientele, internal and external to government, and we are committed to ensuring that they know we work for them and that we treat them with empathy, inclusion, integrity, respect and professionalism.

Initiative and Innovation: Management will encourage DOJ staff at all levels to think innovatively and to take initiative that will improve the work we do and services that we provide to allow for positive change and creativity in the workplace. Management will encourage DOJ personnel to reconsider our approach to the services we provide and adapt to the changing environment.

Communications: We are committed to improving the way we communicate internally with one another and externally to the public in order to better perform as a DOJ Team, share information and ideas with each other, dispel negative myths about the department and to ensure that the general public has an appreciation for the excellent work we do.

For information about applying for a Department of Justice position, contact Ilze Pretorius, HR Consultant, at: [email protected]

For more information about this opportunity, please contact Eric Stevenson, Manager, Workers’ Advocate Office at (867) 689-5831 or email: [email protected]

Essential Qualifications

Post-secondary degree in a related field (criminology, social sciences, social work, law, human resources, health sciences or disability management) or an equivalent combination of education and experience in a public service setting.

Experience In Each Of The Following

• Providing advice to clients regarding the interpretation and application of legislation, regulation, policies and procedures;
• Effectively managing a high volume, demanding, active caseload; and
• Effectively managing clients in crisis (i.e., angry, distraught).
  
  

Experience In One Or More Of The Following

• Investigation/case manager of public administration issues;
• Adjudicator in a court, tribunal or board setting;
• And/or Client representative before courts, tribunals or boards.
  
  

Candidates who have education, training, and/or considerable experience equivalent to the essential qualifications listed above will be equally considered.

Desired Knowledge, Skills, And Suitability

Candidates should have and may be assessed on their:

• Knowledge and understanding of the role of the Workers’ Advocate Office and Investigations and Standards Office.
• Experience providing services in correctional and/or workers’ compensation systems, familiarity with respective standards and best practices and trends.
• Experience using the MS Suite of programs to write either reports, decisions or submissions, using open sources to conduct research and assisting in developing complex case and investigation plans.
• Knowledge and skills in adjudication, advocacy and investigations.
• Knowledge of administrative law and the principles of fairness and natural justice.
• Competence in determining and communicating client and organizational rights and obligations in a public service setting.
• Ability to be impartial and make challenging decisions based upon merit and evidence.
• Ability to pay close attention to detail, process and analyze large amounts of information.
• Excellent written and oral communication skills.
  
  

The Following Will Be Considered Assets

• 2 or more years’ experience representing clients before decision making bodies and/or as an adjudicator or member of an administrative board or tribunal.
• Experience working with the Workers' Safety and Compensation Act and/or Corrections Act and related legislation, regulations and policies.
  
  

Additional Information

Conditions of Employment:

• Must be legally entitled to work in Canada.
• Clear criminal records check.
• Valid Yukon Class 5 driver’s licence.
  
  

Job Requirements

This job requires you to perform, and/or be exposed to, the following:

You must be willing to communicate with and provide services to clients demonstrating challenging behaviors

Eligibility List

12 months