Inside Sales Representative

With over 115 years of experience, Westlund, part of EMCO Corporation is a leading national wholesale distributor industrial products to the industry. At Westlund, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

By joining our team, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences.

Salary Range - $50,000 – 65,000 plus potential eligibility for yearly profit sharing.

As an Inside Sales Representative, you will be responsible for interacting with customers primarily by phone and email. You will provide excellent customer service to meet or exceed sales and gross profit targets resulting in an increase profit share while building long lasting customer relationships.

Responsibilities:

• Process sales orders and turn quotations into orders through customer interactions, over the phone and e-mails
• Maintain relationships with established key accounts and ensure that their requests are being met
• Use interpersonal skills to strengthen relationships with existing customers and increase market share
• Act as a project manager (as needed) for large projects; this includes keeping detailed records of lead times and communicating updates to the customer
• Investigate and resolve any and all customer requests or issues
• Expedite customer material with vendors when required
• Follow up with customers on quotes and outstanding orders
• Support the Outside Sales with customer orders and issues
• Be an integral part of the team supporting all activities that occur at the branch
• Perform other tasks as required by the business to ensure growth and efficiency

• Post Secondary education Diploma or Degree
• A minimum of 1 year of experience in customer service or inside sales position
• Proficient in the use of Microsoft Office software
• Outstanding customer service and telephone skills
• Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
• Strong written and verbal communication skills to build and maintain working relationships with customers, vendors, and teammates
• Ability to identify customer requirements and provide solutions in a timely manner
• Able to learn and operate the applicable software system used to process orders
• Intermediate math skills

Preferred Skills:

• Previous experience with or knowledge of industrial Pipe Valve and Fitting (PVF) products.
• Previous Inside Sales experience is ideal.
• Mechanical Technologist Diploma is a bonus

Additional benefits, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.