Inside Sales Account Manager

Paper Excellence


Date: 2 weeks ago
City: Richmond, BC
Contract type: Full time
Position title: Inside Sales Account Manager

Location: Richmond, B.C.

Reports to: Inside Sales Team Lead

Job Responsibilities/Accountabilities

  • Maintain existing customer account base – order management, pricing, credit, service issues, and quality.
  • Account development – order history, product knowledge, SLA’s, inventory, sales performance, cost to serve, inbound lead qualification
  • Competitive landscape – market trends including pricing, products, delivery schedules, service platforms, etc.

Key Skill Sets

  • Understanding of customer requirements
  • Strong independent initiative
  • Time management
  • Team collaboration
  • Systems knowledge

Professional Experience/Qualifications

  • Bachelor’s Degree or minimum 3+ years of experience in an inside or outside sales environment
  • Proficient in Microsoft Office (Excel, Word, and PowerPoint)
  • Ability to leverage technology, where appropriate
  • Excellent communication and interpersonal skills
  • Demonstrated problem solving skills

Preferred Qualifications/Professional Experience

  • Experience working in a CRM such as salesforce.com
  • Sales experience
  • Prior Export Experience
  • Bilingual (English, French and Spanish) capabilities a plus

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