Operations Support Specialist-BMC ITSM
Flexstaf I.T. Inc.
Date: 2 weeks ago
City: Remote, Remote
Contract type: Contractor
Remote
Clearance Requirement: Secret Must Have
Typical tasks and activities associated with role include, but are not limited to, the following:
Typical tasks and activities associated with role include, but are not limited to, the following:
- Provide systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, and day-to-day computer systems operations;
- Perform software upgrades and apply patches;
- Provide customer interface to ensure requested changes are implemented;
- Monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources; and
- Provide expertise in the areas of IT Infrastructure, Servers and Operating Systems to development teams.
- Troubleshooting and making modifications in Digital Workplace Catalog (DWPC) and DWP
- Data configuration and installing/patching BMC ITSM (ARS, AI, CMDB, ITSM, RKM, SLM) plus Smart IT and DWP & DWPC all v20.x and newer
- Smart Reporting install, configurations, and customization as per the client requirements
- Review remedy workflow via dev-studio and troubleshoot performance issues including, enabling logs and identifying workflows or platform aspects from a root cause analysis
- Ability to run BMC utilities for post DB copy updates, foundation data loads (manually or through DMT tool)
- Analyzing SOAP, REST and atrium-integrator based integrations
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