IT Project Manager

JOB TITLE: IT Project Manager

POSITION STATUS: Permanent

DEPARTMENT: IT Operations

LOCATION : Montreal or Mississauga

Who We Are

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do! If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team. For over 40 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Reporting to the Program Manager, the Information Technology team provides all technological tools and services to internal teams and departments. Recent projects include migration to new reservation system, multiple digital platforms evolution, a commercial website, new infrastructure and network services, and many applications servers and other tools. We work closely with all the internal teams and external partners to effectively meet and exceed our internal clients’ needs.

Responsibilities

• Provides project management for application solution implementations
• Coordinates with the different teams in the company, to manage implementation team, costs and time schedules
• Manages customer relationship with technical contacts
• Tracks utilization to ensure projects are profitable
• Responsible for managing project team utilization during customer engagements, including the accuracy of information for that project in the internal work tracking system
• Coordinates with internal staff to perform application development/system integration
• Coordinates with Training team to provide training for system implementations
• Submits weekly project status reports to the IT Management team by designated due date
• Provides regular status updates to IT Management team during implementations
• Prepares, distributes and maintains all project documentation according to established processes and methodology
• Provides consulting on project implementations as required
• Escalates customer support issues as required
• Communicates with the company Business Units on the status of projects and escalates issues as needed
• Tracks project plans and budgets to insure project costs are contained
  
  

Knowledge And Skills Required

• Minimum 3 years’ experience in the Software Development Industry
• PMP Certification given additional consideration
• Experience with Airline and Tour Operator software, an asset
• Proven excellence with customer facing activities. Must have a passion for customer satisfaction, and have the ability to manage customer’s needs and expectations
• Excellent communication and presentation skills
• Demonstrated ability to exercise judgment to determine appropriate solutions to customer technical issues
• Strong experience with Project Management applications.
• Possesses demonstrated leadership qualities and self-sufficiency
• Proven ability to work as a member of a team to meet critical customer deadlines
• Very good analytical and problem solving skills, with extreme commitment to quality and results
• Experience implementing complex software applications in enterprise customer environments
• Continually strives to improve IT’s customer service delivery
• Results oriented and the ability to manage multiple priorities with a sense of urgency and orientation to deadlines
  
  

WHY WORK WITH US?

• Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
• Hybrid work model (non-call centre roles)
• We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
• We offer training and development tools to help unlock your full potential
  
  

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.  

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.