Technical Support Specialist - Overnight

Xplore is now hiring Overnight Technical Support Specialists in the Cornwall/Fredericton/Woodstock area.

We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be connecting directly with our customers to support in solving the challenges they face. You must be an individual who can learn through multiple development channels, be able to multi-task while dealing with the stress that can be experienced in working from home. You will be ready to tackle this position after completing at-home learning with our robust training program.

Xplore offers a high energy, fast paced work environment where employee opinions and feedback are valued. We offer:

• Competitive compensation package
• $2.50 per hour premium for hours worked on the overnight shift.
• $3.00/hour Bilingual Premium (French/English)
• Bonus incentive opportunities up to $2,800 annually
• Excellent company benefits including health and dental
• Matched participation in group RRSP
  
  

Key Responsibilities Include

• Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email
• Providing high quality customer service within Xplore’s service level and quality guidelines
• Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations
• Documenting and prioritizing trouble tickets and technical issues on customer accounts
• Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements
  
  

The Ideal Candidate Will Possess

• TSS training is required
• Well-developed interpersonal and customer service skills
• Team player
• Dependable
• Strong time management and organizational skills
• Ability to analyze and solve problems
• Great attention to detail
• Ability to prioritize and juggle multiple duties and adapt and function proficiently in a fast-paced work environment
• Strong computer and technical skills
• Solid working knowledge of the Microsoft OS platform
• Meeting all performance targets in current role
  
  

#XploreJobs

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.