People Manager, B2C

Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child.

You will experience Christian faith in action helping to make real and lasting change in the lives of the world’s most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good:

For Children. For Change. For Life.

Position: People Manager, B2C

Reports to: Director, B2C Partnerships Performance

Position Term: Full Time Permanent

Primary Location: Mississauga, Ontario, Canada

Workplace Type: Remote (Within Canada)

Job Purpose

Supporting the Business to Business (B2C) team and reporting to the Director, B2C Partnerships Performance, the People Manager ensures that the teams are adequately staffed with high-talent individuals.

They are responsible for the daily well-being of the teams and are measured directly by the level of engagement of the staff. Using their knowledge of omni-channel marketing, personal coaching, prioritization, and conflict resolution, the People Leader will ensure that team performance is optimal and consistently improving based on data and individual growth.

In conjunction with People & Culture, they are accountable for defining and managing personal and career growth plans for each member of their team. Representing the priorities of the organization, the People Manager B2C supports the overall vision for the Corporate and Church Engagement Ministry at World Vision Canada (WVC) by nourishing team growth, managing morale, education, risk, and providing ongoing mentorship and acting as the ambassador of organizational priorities to the staff.

Duties And Responsibilities

Management

• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
• Act as primary escalation point for reporting staff.
• Work with People & Culture staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Empower employees to take responsibility for their jobs and goals.
• Partner with leaders across the department to deliver regular feedback to staff
• Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of People & Culture, when necessary.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication.
• Manage inter- and intra- team conflicts through direct issue resolution approaches.
• Manage change within teams such as restructures, new team members, process updates, etc
  
  

Reporting and Data

• Gather and review Our Voice for staff
• Gather and review 360-feedback for staff, with a focus on bias-free input.
• Identify data-driven opportunities and critical insights.
• Deliver team performance reports, where appropriate, based on a defined cadence.
• Gather and provide internal reports on operational efficiencies and optimizations.
  
  

Planning & Implementation

• Partner with organizational leads to ensure resource alignment where appropriate.
• Develop and present proposals, and recommendations to Directors
• Ensure in-market alignment, and knowledge sharing throughout the organization, and global partnership where appropriate.
• Stay current with industry trends, direction, and opportunities.
  
  

Collaboration

• Must be able to work with business stakeholders at various levels to translate client business requirements into technical solutions.
• Act as the Subject Matter Expert for the business processes and day-to-day support.
• Manage and lead key meetings, including business discussions and team meetings, where appropriate.
  
  

Effectiveness & Efficiency

• Seeks and promotes the digitization of processes that leads to cost efficiencies.
• Through their work and role, generate fresh perspectives and approaches.
• Seeks new opportunities to improve business outcomes using innovative (unique/original/untried) approaches to overcome obstacles and surpass performance.
• Continually seeks and identifies areas for improvement.
• Challenges self and teams to improve processes, reduction of backlog or wait times, increase response times and the reduction of non-value-added time.
• Consistently strives to eliminate organizational technical debt.
  
  

Qualifications

• Degree/Diploma in Business, Marketing, Media, or similar discipline. (Preferred)
• 8-10 years of relevant experience in Marketing / Media
• 5+ years experience in people management
• Proven ability to successfully lead and develop teams.
• Ability to lead by example, motivate teams, problem-solve, promote cross-functional collaboration and teamwork.
• Understanding of web/mobile landscape
• Experience working directly with internal/external clients in a face-to-face environment.
• Experience working with and managing agencies and external vendors.
• Demonstrated organizational, interpersonal, communication, and analytical skills.
• Superior interpersonal skills
• Working knowledge of development process and project management is an asset.
• Understanding and experience working with/in Agile methodology is an asset.
• Experience in change management is an asset.
  
  

Why consider us?

• World Vision Canada has consistently been awarded Canada’s and the GTA’s top employers. Other awards granted are for financial transparency, marketing, customer service and for the work we do in the field.
• We are Canada’s largest development, relief and advocacy non-profit.
• We embody an agile mindset here.
• We offer competitive pay and benefits. Our comprehensive health benefits start at day 1 which includes a Health Spending Account. We match pension contributions up to 6% and give up a top-up for pregnancy & parental leaves up to 25%.
• You get extra time off for restoration. We close for an additional day on long weekends, 6 times a year. You can get up to six weeks’ vacation, plus paid sick days, personal days & wellness days.
• We offer a family-friendly, caring, and flexible work environment.
  
  

We bring life-saving support in times of disaster. We help poor communities to take charge of their futures. We provide small loans and training that boost family livelihoods. We work with policy makers to change the way the world is run. Our Christian faith teaches us that every child, regardless of gender, faith or race, is a precious gift to the entire world - and that their wellbeing concerns us all. We shall never rest while children suffer in situations that can be changed.

Canada's Top 100 Employers GTA Top 100 Employers

Our Core Values: We are committed to the Poor. We are Christian. We are Stewards. We value People. We are Partners. We are Responsive.

Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.

World Vision Canada takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.

World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Thank you for your interest; however only those applicants selected for an interview will be contacted.

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